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Level 1

5 points

Screen broken inside Macbook pro 2018

Hi,
Have anyone had an issue with new Macbook pro that the screen is broken inside? Today I've opened my MacBook and it looks like something got broken inside the screen. On the outside, there isn't any crack or scratch and since last use, it was lying on the desk. At first, I thought it's a software problem, but resetting NVRAM and SMC didn't help. I think the only option left is giving it under guaranty to apple. Does anyone had this issue or has any idea what can be done?

Screenshots when the screen is on, you can see a crack inside a screen.

When the laptop is off you can see that there is no damage or crack, scratch or anything:

MacBook Pro TouchBar and Touch ID, macOS Mojave (10.14.1), MacBook pro 2018

Posted on Nov 4, 2018 3:46 AM

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Level 8

49,494 points

Posted on Nov 4, 2018 4:25 AM

Hi,

You'd better make Genius Bar reservation or take your MacBook Pro to Apple authorized service provider to check the screen.

I think it's a hardware, LCD issue.

Mac Repair - Official Apple Support

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Level 8

49,494 points

Nov 4, 2018 4:25 AM in response to dryna

Hi,

You'd better make Genius Bar reservation or take your MacBook Pro to Apple authorized service provider to check the screen.

I think it's a hardware, LCD issue.

Mac Repair - Official Apple Support

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Screen broken inside Macbook pro 2018

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