Apple has charged me twice for an app purchase. How do I get it refunded?

I have entered a different visa card details when purchasing an app. and I recently updated my payment details. When I checked my e-statement I saw that an amount has been deducted from my new card also. I want to get it refunded.

iPhone 5s, iOS 10

Posted on Nov 5, 2018 5:23 PM

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Question marked as Top-ranking reply

Posted on Nov 5, 2018 5:25 PM

If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide



3 replies
Question marked as Top-ranking reply

Nov 5, 2018 5:25 PM in response to chayafromkottawa

If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide



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Apple has charged me twice for an app purchase. How do I get it refunded?

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