Full stop and comma missing on keyboard

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Level 1

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Full stop and comma missing on keyboard

I recently reset the keyboard dictionary on my iPad to get rid of some annoying and incorrect autocorrect entries. Why oh why isnt it possible to remove entries without trashing the lot.

Anyway after doing it I noticed that the “,” and “.” are missing from their respective key legends. The key “caps” only show the “!” and “?” Legends and have lost the other ones.

The keys still work properly unshifted gives you comma/full stop and shifted gives you exclamation mark/question mark.

Selected keyboard is still standard qwerty. Emoji were turned off long before this change and keybaird was still fine after that.

iPad Wi-Fi, iOS 12.1, 2017 model

Posted on Nov 7, 2018 11:07 AM

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Answer 1

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Dcjsimons01 Author

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Nov 7, 2018 2:11 PM in response to ChrisJ4203

This is is what I see, it is exactly the same whether unshifted, shifted or caps lock on. I never see the “,” or “.” I can type them but never see them. It never used to be like this. It happened after I reset keyboard dictionary.

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Answer 2

ChrisJ4203

Level 10

230,293 points

Nov 7, 2018 11:13 AM in response to Dcjsimons01

Can you provide a screenshot of exactly what your issue is? I'm looking at my iPad and I'm not sure I quite understand what your issue is. Are you saying that when the Caps Lock is on, you do not see the comma and the period over the right and just see the exclamation point and the question mark? Whereas when the Caps Lock is off, you see the exclamation point for **** mode, and the comma for not, and the question mark for shift mode, and the period for not?

If that is what you are referring to, then that is correct and the way it is designed.

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Answer 3

Dcjsimons01 Author

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Nov 7, 2018 11:48 PM in response to Dcjsimons01

Sorry having real issues with this page this morning. Tried to respond to your last point with another screenshot but it doesn’t seem to get posted.

yes key flicks was turned off, it has been since very shortly after it was introduced. With it off I still used to see the “,.” under the “!?” legends. If I turn key flicks back on then yes they appear again, but it shouldn’t be necessary. Key flicks gives you access to the keys that are accessed by swapping to 123 not a simple shifted key. Also they appear in same font/boldness as main key legends, nit the reduced intensity of the key flick legends.

Also if a key flicks issue then surely it should be the “!?” I am missing?

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Answer 4

ChrisJ4203

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230,293 points

Nov 8, 2018 8:17 AM in response to Dcjsimons01

I agree about the key flicks, I was just trying to see if you had changed any of that. What other troubleshooting have you tried? I've tried to duplicate your issue on my iPad Pro and have not been able to. I also tried it on my iPad Mini 4, and I cannot. I'm guessing that you are using the standard Apple keyboard, do you have any other keyboards installed?

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Answer 5

Dcjsimons01 Author

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17 points

Nov 8, 2018 8:24 AM in response to ChrisJ4203

Not tried much else. Turned emoji keyboard back on that made no difference, so turned it back off again. Turning key flicks on and off hasn’t changed it.

was going to try it on my wife’s mini 4 which is also on iOS 12 but she doesn’t want to lose her auto correct library, so that’s a non starter.

will try swapping to another keybaird and back again to see if that makes a difference.

its an irritation more than anything, as I know what those keys do. So not prepared to risk much in trying things out.

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Answer 6

ChrisJ4203

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230,293 points

Nov 8, 2018 7:00 PM in response to Dcjsimons01

Well, I'm not sure what else might happen. I just did an interesting test though. I tested the keyboard on both my iPad Mini 4, and my iPad Pro. With the iPad Pro, if I turn off Key Flicks, then toggle between caps on and caps off, I see the keys that have the exclamation point and the question mark, have the comma and period respectively. However, with the iPad Mini, I find that when caps is on, then the comma and period do not appear. But with caps off, the comma and period do appear. Not sure if that is the way it works with everyone or not.

Then I tested with key flicks on. The comma and period act the same as I indicated in the first part of the test.

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Answer 7

Dcjsimons01 Author

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Nov 8, 2018 11:38 PM in response to ChrisJ4203

Interesting. Are they both in the same iOS version?

cant immediately see a reason why there should be a difference in keyboard behaviour between the two devices. I will try and borrow my wife’s iPad mini when she gets back from college and see how that behaves.

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Answer 8

ChrisJ4203

Level 10

230,293 points

Nov 9, 2018 7:38 AM in response to Dcjsimons01

Yes, they are both on iOS 12.1. I don't really see a reason, but I just wanted to share what I was able to find. I cannot explain any reason, and no matter what changes I made, it didn't matter. I did not reset the dictionary, but like you was not willing to try due to the modifications that I've made of it, dealing with my work and other things I write about. Don't want to have to get it to "learn" too much all over again. Good luck.

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Answer 9

Dcjsimons01 Author

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Nov 9, 2018 9:51 AM in response to ChrisJ4203

Just had a look on my wife’s mini4 that is still on 12.0.1

with key flicks off you get both the comma and explanation mark, full stop and question mark on the key legends whether shifted or not. Pretty sure that is what I had until I reset keyboard dictionary.

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Answer 10

Nov 9, 2018 10:05 AM in response to Dcjsimons01

Hi Dcjsimons01 and Chris. I seem to recall this, or a similar issue with missing keyboard characters from a few months ago. It was affecting my iPad at the time, and the fix was to add a keyboard layout other than the Canadian English one I was using. I added the US English keyboard and the missing characters appeared. The issue remained resolved, and is still functioning after later removing the US keyboard layout.

To add a keyboard: Go to Settings - General - Keyboards - Add New Keyboard - Select from list here.

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Answer 11

Dcjsimons01 Author

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Nov 9, 2018 10:56 AM in response to stedman1

Hi

thanks for this but have already tried similar with no luck. I use the UK English keyboard, added the US one and it made no difference. Even tried swapping to US one, deleting UK one and then adding it again.

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Answer 12

ChrisJ4203

Level 10

230,293 points

Nov 7, 2018 3:49 PM in response to Dcjsimons01

That is a little strange. If you go into Settings>General>Keyboard and turn on Enable Key Flicks, what happens? It seems you have that turned off. If you tap on the .?123 key, what do you see?

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Answer 13

Dcjsimons01 Author

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Nov 7, 2018 11:35 PM in response to ChrisJ4203

Also if it was to do with key flick getting turned off then surely it should be the “!?” that are missing rather than the “,.” Which are the unshifted characters?

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Answer 14

Nov 12, 2018 1:39 AM in response to Dcjsimons01

iPad mini os 11.4.1. Had had this for a week, hard reset (push home button and on/off to restart) fixed it.

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Answer 15

Dcjsimons01 Author

Level 1

17 points

Nov 12, 2018 2:34 AM in response to pancrazio

I was pretty sure I had tried this early on, it is one of the standard tools, but just done it again and it has fixed it.

thanks

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Full stop and comma missing on keyboard

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