Level 1

12 points

Unable to enroll ios12 devices on Profile Manager

We have over 30 ios devices enrolled on our Apple Server. Recently with the update to ios12 we can no longer enroll the devices. I can install the trust certificate and go into General->About-Trust Settings and switch on root certificates, but to no avail. I get a "profile installation failure network failure". I have redone every certificate except the ios distribution cert. I can enroll ios11 devices with no problem. If the device was already enrolled before changing to ios12 it works fine. If I unenroll the device then reenroll device I get a "Profile installation Error: again. Help

iPad Pro Wi-Fi, iOS 12.0.1

Posted on Nov 7, 2018 2:05 PM

Top-ranking reply

simonwolton

Level 1

4 points

Posted on Mar 28, 2019 4:31 AM

They finally fixed this!

Made an account just to say: I upgraded our mac server to the latest version of macOS 10.14.4 (Build 18E226) and Server 5.8 (Build 18S2071) and didn't seem to make a difference, then updated a test iPad to iOS 12.2 and we can now enroll devices!

Only taken about 5 months!

View in context

52 replies

Mar 28, 2019 7:18 AM in response to simonwolton

Simon,

Your a lucky man.

Yesterday I also found the updates for OS and Server. For a moment I had hope they would solve this issue but my new created users in School Manager still not showing up in Profile Manager. Made for testing again a new user in School Manager and after refreshing Profile Manager: NOTHING. However in the devicemgrd.log it exists. So there must be a kind of communication.

Mar 28, 2019 7:23 AM in response to wopkefrombeetsterzwaag

I'd look at creating a new thread as that sounds like a separate issue. This issue describes the inability to enrol iOS 12 devices using a profile manager server that has an uppercase letter in the server's hostname.

Thanks

ljf0021 Author

Level 1

12 points

Nov 8, 2018 6:13 AM in response to mscott_mdm

Yes it is done in camel case. How would that affect iPads on ios12?

Nov 8, 2018 6:17 AM in response to ljf0021

I'm not entirely sure yet, but that seems to be the common thread for all those who have problems enrolling iOS 12 devices. If I find a reliable solution, I'll post it.

cragiboy

Level 1

15 points

Nov 8, 2018 11:14 PM in response to ljf0021

We have the problem other way round. We can no longer reach upgraded devices on ios 12. Reach the ios 12 devices after reenroll works!

Nov 14, 2018 7:48 AM in response to ljf0021

I have this problem also. We have nearly 240 devices. To say I'm disappointed with Apple's response is an understatement. They don't even return calls any more. Have you heard anything?

Ghilly82

Level 1

4 points

Dec 4, 2018 4:59 AM in response to ljf0021

I am right in thinking a change to the host name will require all the mobile devices re enrolling ? If so Im simply staggered by the incompetence of this from Apple

Dec 6, 2018 5:51 AM in response to vincerivers

Did you have to re-enroll your managed devices after renaming your host?

Dec 6, 2018 4:13 PM in response to wtfapplesauce

No, the old devices still worked.

An "update" command to my all devices group, was completed successfully.

YvanV74

Level 1

14 points

Jan 4, 2019 6:11 AM in response to YvanV74

Seems to work with oldest version of ios (9.3) i enrolled it

but with new device (ios 12) , got the scep error

YvanV74

Level 1

14 points

Jan 4, 2019 7:53 AM in response to YvanV74

same issue with ios 11.4.1

dont know why it worked with ios 9.3

YvanV74

Level 1

14 points

Jan 14, 2019 1:07 AM in response to MooManDan

Hi,

I changed the name to lower case but still can't connect.

any idea what can be wrong?

Thanks

YvanV74

Level 1

14 points

Jan 14, 2019 4:10 AM in response to A.Baker

Hi,

I got this error

MCSCEPErrorDomain

22004 Unsupported certificate configuration

Thanks

YvanV74

Level 1

14 points

Feb 8, 2019 12:16 AM in response to DSUSD_Rol

Hi,

My hostname contains - and . (dot).

you think can be an issue?

Thanks

YvanV74

Level 1

14 points

Mar 14, 2019 6:05 AM in response to YvanV74

Hi,

Any idea about my issue?

Still stuck. try to change my certificate ssl but same issue.

Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to enroll ios12 devices on Profile Manager