Unable to enroll ios12 devices on Profile Manager

We have over 30 ios devices enrolled on our Apple Server. Recently with the update to ios12 we can no longer enroll the devices. I can install the trust certificate and go into General->About-Trust Settings and switch on root certificates, but to no avail. I get a "profile installation failure network failure". I have redone every certificate except the ios distribution cert. I can enroll ios11 devices with no problem. If the device was already enrolled before changing to ios12 it works fine. If I unenroll the device then reenroll device I get a "Profile installation Error: again. Help

iPad Pro Wi-Fi, iOS 12.0.1

Posted on Nov 7, 2018 2:05 PM

Top-ranking reply

simonwolton

Level 1

4 points

Posted on Mar 28, 2019 4:31 AM

They finally fixed this!

Made an account just to say: I upgraded our mac server to the latest version of macOS 10.14.4 (Build 18E226) and Server 5.8 (Build 18S2071) and didn't seem to make a difference, then updated a test iPad to iOS 12.2 and we can now enroll devices!

Only taken about 5 months!

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52 replies

YvanV74

Level 1

14 points

Mar 19, 2019 2:44 AM in response to Community User

I added there

Mar 25, 2019 6:33 AM in response to YvanV74

A few days ago I posted something similar. See here.

https://discussions.apple.com/thread/250247700?page=1

Maybe there is here someone who can help me out?

Wopke

Mar 28, 2019 7:56 AM in response to simonwolton

I did, see one of my postings earlier. There was no response so I took a change.

Thanks anyway.

Mar 18, 2019 11:25 AM in response to YvanV74

Hi,

DId you add it under this?

SetHandler server-status

Require all denied

Require all granted - I added it

Require ip 127.0.0.1

</Location>

Since we cannot modify original .conf file, did you make a copy of it and then modify it and replace the new one with current conf file?

Thanks

Nov 14, 2018 9:06 PM in response to robfromsugarcamp

Apple School Manager, basically just combines DEP(apple deployment program), Volume App Purchase, and Managed Apple ID into one website.

In the server app(profile manager) it allows you to connect profile manager to either DEP, Business DEP or Apple School Manger.

Choose one and it will guide you into signing in either of those portals(uploading a cert to ASM and downloading a cert from apple to enable ASM services (dep devices, apps, managed apple id users) for profile Manager.

Your devices from DEP should be ported over automacally to ASM, but you will still have to assign your devices to your profile manager(Mobile Device Management solution)

After this point your devices bought directly from Apple will populate into your MDM

Dec 6, 2018 6:12 AM in response to vincerivers

Did you have to re-enroll your managed devices after renaming your host?

Feb 1, 2019 5:44 PM in response to TyabbPS

Renaming device name did not help resolve this issue. Did you do anything else other than just changing hostname to all lowercase?

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Unable to enroll ios12 devices on Profile Manager