deleted contact showing in main search

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Level 1

13 points

deleted contact showing in main search

Hi There,

I have deleted a contact from my phone, I have also followed the procedure to go in to messages and delete them from recents, however when i use the global search the one you swipe down to search the whole phone and type in this contacts name it comes up with ''call (persons name)'' when i click it it then calls them and there doesnt seem to be an option to delete this.

I have also tried wiping the call history, restarting the phone etc.

any ideas?

Thanks.

Jamie

iPhone 7, iOS 12.1

Posted on Nov 8, 2018 6:21 AM

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Answer 1

Top-ranking reply

sterling r

Community Specialist

Nov 13, 2018 9:04 AM in response to jamzee500

Hello jamzee500,

Thanks for that update. This tells us that the Siri suggestion is definitely coming from your Phone app.

While there's not a way to delete a suggestion like this, you could disable Phone suggestions in Settings > Siri & Search > Phone. This would prevent any Phone app-related suggestions from coming up. This information is found in the resource titled Use Siri Shortcuts :

Turn off suggested shortcuts from Search, Look Up, or the Lock screen

If you don’t want to see Siri Suggestions or Shortcuts for a specific app, go to Settings > Siri & Search, then scroll down and tap the app. From here, you can turn off all Search, Suggestions, and Shortcuts for that app. Or turn off Allow on Lock Screen to remove suggestions for that app on the Lock screen.

Go to Settings > Siri & Search, scroll down and turn off Suggestions in Search, Suggestions in Look Up, or Suggestions on Lock Screen.

Have a great day.

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Answer 2

raina_b22

Community Specialist

Nov 9, 2018 10:26 AM in response to jamzee500

Hi jamzee500,

Thank you for posting in the Apple Support Communities. I see you're still seeing a deleted contact in your Spotlight search results.

Removing the contact from your recents in Messages was a great idea, as was clearing your call history. Have you double-checked your FaceTime history and email inbox to see if there may be any older messages or calls reported there? You can check your FaceTime history by opening the FaceTime app and, if you need to delete a call, you can swipe to the left.

I'd also recommend double-checking your Messages app for any possible group messages containing this contact.

I hope this helps!

Kind regards.

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Answer 3

Nov 12, 2018 12:07 PM in response to jamzee500

Hi jamzee500,

Thank you. We appreciate that follow-up information.

A few other points to consider; have you ever contacted this person using a third-party app like WhatsApp, or Messenger? If so, you may want to see if this person is part of the contacts in those apps. Also, do you sync contacts from any third-party services? You can check by tapping Settings > Accounts & Passwords.

If everything above checks out, you might try this test. This will help determine where Spotlight is finding that contact. Tap Settings > Siri & Search. Then, under the "Siri Suggestions" section, make sure that Suggestions In Search is off. Then, with it off, try searching and see if it still comes up with that contact.

If it doesn't, then switch "Siri Suggestions" back on. From there, go back to Settings > Siri & Search, and then you can adjust the settings for specific apps by tapping one in the list. In this case, try starting with tapping Phone and Contacts, and then disabling "Siri & Suggestions" on that next screen. Once disabled, try searching to see if it still comes up. This is meant to help determine what source that contact is coming from, and that information may help get to the bottom of this.

Take care.

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Answer 4

jamzee500 Author

Level 1

13 points

Nov 13, 2018 8:14 AM in response to CarlosP1228

Hi,

Ive gone in to the phone app as suggested in the last paragraph and under a section called ''phone shortcuts'' the person is there, next to it it has a plus button and if you click that it opens something to ask for a recording for siri, ive attached a photo, the bit im trying to get rid of is the ''call mason'' short cut, there is an edit button on the top right but its greyed out, the second image is how it appears on the spotlight search ''call mason''

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Answer 5

Nov 15, 2018 6:00 AM in response to jamzee500

Hi jamzee500,

While there's not a way to delete a specific suggestion, there is one more setting to double-check. Try tapping Settings > [your name] > iCloud. There, make sure Siri is switched off.

If you're still seeing the same contact suggestion, I recommend getting in touch with Apple directly next. You can use this link to Contact Apple Support .

Take care.

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Answer 6

jamzee500 Author

Level 1

13 points

Nov 13, 2018 9:36 AM in response to sterling r

Hi There,

is there no way to get this suggestion out of my phone? I'm trying to overcome an addiction and although i appreciate i can just turn phone suggestions off in setting this doesnt really help my scenario as i can just as easily turn it back on again!

Thanks

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Answer 7

jamzee500 Author

Level 1

13 points

Nov 12, 2018 8:41 AM in response to raina_b22

Hi Becky,

I've checked messages again and there is no sign of this person anywhere, I've checked facetime also and cleared facetime history nothing but still in spotlight search not as a contact just as a button that says ''call'' then the persons name, i cant message can only call and it rings straight away if i press this button doesnt go to a screen where i can edit contact or anything similar.

Cheers

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deleted contact showing in main search

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