updates not installing.

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cossieos Author

Level 1

12 points

updates not installing.

MacBook Pro 10.14. Updates are not installing. Images may show process. Repeated attempts.

MacBook Pro TouchBar and Touch ID, Mojave 10.14

Posted on Nov 8, 2018 3:22 PM

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Answer 1

MoonJ.

Community Specialist

Nov 9, 2018 4:48 PM in response to cossieos

Hi cossieos,

Welcome to Apple Support Communities. I understand that you're seeing an error when trying to install updates from the App Store on your Mac. I know it's important to keep your software and apps up-to-date; I'd like to help. I'd recommend that you use the steps here to start your Mac in safe mode and test to see if you're able to install the updates: Use safe mode to isolate issues with your Mac

If you're able to install them successfully, restart your Mac normally and resume standard use. If the issue persists in safe mode, let me know.

Best Regards.

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Answer 2

Leanne_68

Community Specialist

Nov 11, 2018 9:36 AM in response to cossieos

Hi cossieos,

The time it takes for your Mac to boot in safe mode can vary; it does take longer than a normal boot. To check if you've booted into safe mode successfully, open System Information and check the Software section for "Boot Mode" where you'll see either "Safe" or "Normal" listed. Let me know if you're having trouble.

Best Regards.

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Answer 3

cossieos Author

Level 1

12 points

Nov 11, 2018 12:03 PM in response to Leanne_68

This solved update issue, but there appears to be more issues with Mojave 10.14.1. A different sequence of signing into MacBook and other issues. But current issue solved.

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Answer 4

cossieos Author

Level 1

12 points

Nov 9, 2018 8:18 PM in response to MoonJ.

How long should the computer take to start in safe mode, using shift key with mojave 01.14

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updates not installing.

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