Cannot import pictures with iPad Pro 2018 and Canon 5D Mark IV

There appear to be at least two issues here:

1. Using Apple's official USB-C -> SD Card adapter connected to my iPad Pro 11 (2018), and using an SD Card with photos shot on my Canon 5D Mark IV -- The iPad shows an "error" indicator (with no additional detail) when attempting to import a Dual Pixel RAW. Importing JPEGs and regular (non Dual Pixel) RAW files works fine.
2. Connecting the Canon 5D Mark IV directly to the iPad Pro 11 (21018) via USB (with a USB 3.0 Micro B -> USB-A cable and Apple's official USB-A -> USB-C adapter) -- does not work at all. The iPad launches the Photos app, but the import tab never comes up. When I do a similar setup with my iPhone (using the same USB cable and Apple's Lightning to USB Camera adapter) it works fine, including allowing me to transfer Dual Pixel RAW files.

Crazily, if I import the Dual Pixel RAW file onto my iPhone and let it sync with iCloud so that it appears on my iPad, everything works fine. I can view the file in Photos on my iPad, and also import it into Lightroom on the iPad. Once it syncs with the Lightroom cloud and ends up on my desktop, I can confirm that the file routed through the clouds is identical to the file on the SD card (SHAs match). So, it seems like the iPad supports Dual Pixel RAW files, it just doesn't support importing them. (And also doesn't support a direct USB connection to the camera.)

So... the workaround is:

1. Turn off Dual Pixel RAW. You can turn off Dual Pixel RAW in the menu: Menu > Camera Section > Section 1 > Dual Pixel RAW > Disable.
2. Use the SD Card adapter instead of a direct USB connection.

Or alternatively:

1. Import your Dual Pixel RAW photos using an iPhone, and route them through cloud(s) to get them on your iPad. Obviously, this may introduce huge workflow challenges depending on your internet speed.

If you'd like to read more about Dual Pixel RAW, and what you're potentially giving up if you turn it off, here's a good article: https://www.usa.canon.com/internet/portal/us/home/learn/education/topics/article/2018/june/whats-new-eos-5d-mark-iv-dual-pixel-raw-images/whats-new-eos-5d-mark-iv-dual-pixel-raw-image

Hallo new iPad Pro (2018) users !

I believe I found the solution for your problems ( even the APPLE hotline couldnt help me and gave me wrong infos on top,

like : "You MUST use a cardreader - USB-stick doesnt work" !?!! ) .

*********************************************************************************************************

You CAN import VIDEOs and MOVIES and all kind of pics from USB-sticks if you prepare them as follows :

*********************************************************************************************************

FIRST OF ALL YOU MUST CREATE 2 FOLDERS ON YOUR STORAGE-DEVICE ( for photos / videos ) !!

"DCIM" and next to it "MISC" ( Info : Its the same way as created on storage devices by all digital-cameras )

• leave MISC empty !
• open DCIM and create another folder in it ="100CANON" ( Other titles might also work - IMPORTANT = 8 digits ! )

100CANON is now your target folder to put all pics and vids in !!

--

PHOTOS : Rename them to "IMG_####.jpg" ( take care to use 8 digits, not more and not less !!!! )

Example = IMG_9012.jpg - IMG_901.jpg will not be recognized !

( programs like IRFANVIEW have batch functions which makes it easy to RENAME a lot of pics FAST )

Before you transfer/import them to your iPad = create a specific folder for them on the ipad in the photo-app !

.....................

VIDEOS !! : Yes, it is possible to watch all your videos / movies on your NEW ipad !!!! ;-)

The final format of the videos must be *.MOV or *.MP4 = means you must convert your videos first if

they have a different format !! I suggest *.MOV = works 100% for me ! ( final size to be 4GB or less )

I am a windows user ( using fat32-formatted sticks / maybe NTFS-sticks will also work, then you can transfer

videos, bigger than 4GB = someone should test it and post the result here !! )

Source the net for video-converters ( freeware ) = you will find a lot !

Once you have the *.MOV - movie you will have to RENAME IT - took me a long time to find out how it works !!

The name of the video MUST consist of 8 digits ( exactly 8 !! ).

Example : 12345678.MOV ( if 123_5678.MOV or VIDEO-234.MOV or..... = will not be recognized ! )

To avoid confusions ( as the video name is not visible on the iPad ) I prepared specific folders with the name

of the videos and after that I copied the corresponding videos in these folders !

ENJOY !!

B rgds,

Hoppsi

-----------------------------------------------------

Thank you so much! I followed your suggestion, and ipad pro finally allowed me to import the photos from my sd card. Also, for *.mp4 files, you have to follow camera roll's naming schema as well.

For example: MVI_0001.mp4

Cheers!

CS

The plot thickens!

I purchased this USB-C card reader from Amazon: https://smile.amazon.com/gp/product/B076MF378H

When I shoot dual pixel RAW to a CF card, I *am* able to import them onto the iPad using the above card reader. However, when I shoot dual pixel RAW to an SD card, I *cannot* import them using the above card reader. I get the same failure as reported with the official Apple USB-C -> SD Card reader. The images show up in the "Import" tab of photos, but I get an "error" exclamation point when trying to import.

So to summarize:

Importing to 2018 11-inch iPad:

• Plugging camera directly in through USB cable and official Apple USB-A -> USB-C adapter -- photo app opens but import tab never shows up
• Using Apple USB-C -> SD card -- cannot import Dual Pixel RAW, can import regular RAW
• Using above USB-C card reader and a CF card -- can import everything
• Using above USB-C card reader and an SD card -- cannot import Dual Pixel RAW, can import regular RAW

Importing to 2017 iPhone X

• Plugging camera directly in through USB cable and official Apple Lightning -> USB-A camera adapter -- everything works as expected (all files can be imported)

Hi

Unfortunatelly Apple did not correct this issue in last iOS 12.2 update (im very disapointed of that).

it looks like that we have to wait next big iOS update till 3/4 quarter of this year, that means that i have to wait nearly 1 year to get my pad working!

Only way to do it is to use a card reader and connect to iPad!

Risto

Hallo new iPad Pro (2018) users !

I believe I found the solution for your problems ( even the APPLE hotline couldnt help me and gave me wrong infos on top,

like : "You MUST use a cardreader - USB-stick doesnt work" !?!! ) .

*********************************************************************************************************

You CAN import VIDEOs and MOVIES and all kind of pics from USB-sticks if you prepare them as follows :

*********************************************************************************************************

FIRST OF ALL YOU MUST CREATE 2 FOLDERS ON YOUR STORAGE-DEVICE ( for photos / videos ) !!

"DCIM" and next to it "MISC" ( Info : Its the same way as created on storage devices by all digital-cameras )

• leave MISC empty !
• open DCIM and create another folder in it ="100CANON" ( Other titles might also work - IMPORTANT = 8 digits ! )

100CANON is now your target folder to put all pics and vids in !!

--

PHOTOS : Rename them to "IMG_####.jpg" ( take care to use 8 digits, not more and not less !!!! )

Example = IMG_9012.jpg - IMG_901.jpg will not be recognized !

( programs like IRFANVIEW have batch functions which makes it easy to RENAME a lot of pics FAST )

Before you transfer/import them to your iPad = create a specific folder for them on the ipad in the photo-app !

.....................

VIDEOS !! : Yes, it is possible to watch all your videos / movies on your NEW ipad !!!! ;-)

The final format of the videos must be *.MOV or *.MP4 = means you must convert your videos first if

they have a different format !! I suggest *.MOV = works 100% for me ! ( final size to be 4GB or less )

I am a windows user ( using fat32-formatted sticks / maybe NTFS-sticks will also work, then you can transfer

videos, bigger than 4GB = someone should test it and post the result here !! )

Source the net for video-converters ( freeware ) = you will find a lot !

Once you have the *.MOV - movie you will have to RENAME IT - took me a long time to find out how it works !!

The name of the video MUST consist of 8 digits ( exactly 8 !! ).

Example : 12345678.MOV ( if 123_5678.MOV or VIDEO-234.MOV or..... = will not be recognized ! )

To avoid confusions ( as the video name is not visible on the iPad ) I prepared specific folders with the name

of the videos and after that I copied the corresponding videos in these folders !

ENJOY !!

B rgds,

Hoppsi

i tested further and its perfectly working with

• Canon Powershot 100 S
• Canon 7D
• Canon R

but NOT with the Canon 5D Mark IV also not with only 1 card in the camera (i tested with 2 different 5D . mine and from a friend)

the Gallery Opens on connect but the import doesnt get activated

another problem seem to exist if you put 2 cards in a card reader with 2 slots

• the gallery show only one cards content and after discarding it the import screen is still shown and doesnt get closed
• having only one of my 5d mark iv cards in . its working like expected

Wolfgang

Also, I should mention that the physical build quality of the card reader I linked to above is hot garbage. I don't especially recommend the product, but a.) it *is* cheap and b.) it solved my problem, at least until it falls apart.

My case went to apple ”pro” level support and they suggested to wait for future updates..... lets see when....

Canon said that its all up to apple to do it?

I have used several iPads succesfully via cabel connection icluding older 9.7 Pro. Problems started with newest iPad Pro 11 with both of my cameras 5D IV and 1Dx II all with latest Firmwares. I have tried unsuccesfully with several cabels or only w 1 JPEG memorycard. I feel very disappointed as these are PRO models from both manufacturers!

Given Apple’s poor reputation for openness towards external storage devices, this is very promising news. In my opinion, the high price point of an iPad Pro does not justify such pain in order to import photos from USB flash media or other memory cards.

You are more geniuser than any of the support people. I’ve read posts that had me giving up but you have given a simple, well-explained instruction that works perfectly and the USB-C card reader let me move movies to my iPad Pro 11 that I thought were never going to get there.

Thank you very much.

Jim

I am looking to purchase an iPad Pro just for photos I mainly do just my kids but I like an easy way to proof them and adobe fix mix and express work great for me but the phone is to small

I am concern on putting my photos on top the iPad. In reading several notes. I have a canon rebel t3

any suggestions

i am thinking of purchasing an I am pad I am very computer technology challenged I like photofix mix fix and express I have canon rebel t7 I

any suggestion on what to get for ease of loading photos on to iPad

I bought my iPad Pro today specifically for photography however I’m experiencing the same issues. I have followed all the tips here and updated to the latest iOS but still no resolve.

Have you had any update on this??

I just downloded latest arrival ios 12.3, and our problem is still there. Im getting f.....g borring to apple that more than half year is gone and they still dont fix this... this supposed to be Pro ipad but even ”normal” ipads are working well w both cameras :-(