Cannot import pictures with iPad Pro 2018 and Canon 5D Mark IV

Hi there,

today I got my new 11“ iPad Pro (2018) with USB-C connector. Like it was mentioned on Apple‘s website I connected my Canon 5D Mark IV via USB to USB-C cable to the iPad Pro. The Photos.app is launched as expected but there is no option to import the pictures from the camera.

Does anybody else have this issue? Maybe also with another camera?

Best Sven

iPad Pro Wi-Fi, iOS 12.1

Posted on Nov 10, 2018 3:30 AM

Top-ranking reply

joelrbrandt

Level 1

4 points

Posted on Apr 30, 2019 8:39 AM

There appear to be at least two issues here:

Using Apple's official USB-C -> SD Card adapter connected to my iPad Pro 11 (2018), and using an SD Card with photos shot on my Canon 5D Mark IV -- The iPad shows an "error" indicator (with no additional detail) when attempting to import a Dual Pixel RAW. Importing JPEGs and regular (non Dual Pixel) RAW files works fine.
Connecting the Canon 5D Mark IV directly to the iPad Pro 11 (21018) via USB (with a USB 3.0 Micro B -> USB-A cable and Apple's official USB-A -> USB-C adapter) -- does not work at all. The iPad launches the Photos app, but the import tab never comes up. When I do a similar setup with my iPhone (using the same USB cable and Apple's Lightning to USB Camera adapter) it works fine, including allowing me to transfer Dual Pixel RAW files.

Crazily, if I import the Dual Pixel RAW file onto my iPhone and let it sync with iCloud so that it appears on my iPad, everything works fine. I can view the file in Photos on my iPad, and also import it into Lightroom on the iPad. Once it syncs with the Lightroom cloud and ends up on my desktop, I can confirm that the file routed through the clouds is identical to the file on the SD card (SHAs match). So, it seems like the iPad supports Dual Pixel RAW files, it just doesn't support importing them. (And also doesn't support a direct USB connection to the camera.)

So... the workaround is:

Turn off Dual Pixel RAW. You can turn off Dual Pixel RAW in the menu: Menu > Camera Section > Section 1 > Dual Pixel RAW > Disable.
Use the SD Card adapter instead of a direct USB connection.

Or alternatively:

Import your Dual Pixel RAW photos using an iPhone, and route them through cloud(s) to get them on your iPad. Obviously, this may introduce huge workflow challenges depending on your internet speed.

If you'd like to read more about Dual Pixel RAW, and what you're potentially giving up if you turn it off, here's a good article: https://www.usa.canon.com/internet/portal/us/home/learn/education/topics/article/2018/june/whats-new-eos-5d-mark-iv-dual-pixel-raw-images/whats-new-eos-5d-mark-iv-dual-pixel-raw-image

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34 replies

Jan 5, 2019 4:41 PM in response to AddictedToBokeh

I'm trying to import a mix of jpg, CR2, other pic files and the iPad Pro 11 "senses" the SD card and launches the Photos app but does not show the "Import" function nor does it see/read any content. However, if I put that same SD card back into my camera, take some pictures and put that card back in the USB-C SD card reader my iPad sees the files and imports. What's the deal?

w_wagner

Level 1

8 points

Feb 4, 2019 4:37 AM in response to AddictedToBokeh

i have the same problem

i tested further and its perfectly working with

Canon Powershot 100 S
Canon 7D
Canon R

but NOT with the Canon 5D Mark IV also not with only 1 card in the camera (i tested with 2 different 5D . mine and from a friend)

the Gallery Opens on connect but the import doesnt get activated

Wolfgang

P.S.: oh i missed that workarround description above . have to try that (but isnt that the normal structure and naming the cam does . i would think so . and i want to connect the camera directly to ipad and not a cardreader/usbstick of course) . anyhow a fix for normal operation would be appreciated, also because both devices are ment to be the PRO products and only those dont cooperate / work with each other

Dec 5, 2018 7:46 AM in response to AddictedToBokeh

I just finished call to Apple support.

Apple is aware of the problem and is working on it.

I hope they will fix it soon.

.macSven

Level 1

4 points

Dec 5, 2018 7:51 AM in response to radek_wlod

Yes, I was told they already fixed this issue and it will be released with the next version of iOS.

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Cannot import pictures with iPad Pro 2018 and Canon 5D Mark IV