Very grainy 2018 macbook air facetime camera

It’s not normal. The person helping me today at the Apple genius bar agreed that it’s a software problem. He filed a service request for a software update to fix it. The more people complain about it and get them to file service requests the more chance we had to get it taken care of.

Let's all band together with similar language to get this resolved. I have 10 years of experience in crafting messages for the government. Let's make common talking points and all call two times per week over the next two months with identical concerns. Additionally, we should contact the board of directors, advertisers, and investors.

Go big.

Mike

I bought 2018 MacBook Air a couple of days ago, and having the exact same problem. I am currently using 2014 MacBook Air as well, so I could compare the quality of their cameras next to each other. The old Mac captures much better, sharper pictures.

You can see how unhappy I am in the bottom picture, which is to my great disappointment, taken by the newest MacBook Air.

(The top one is taken by 2014 Mac Air)

i was having the same problem as well. i bought my macbook two days ago and i enjoy it until i open up the face time apps and just realise how bad is the camera is . I compare the camera with my sister macbook air 2015, my one macbookair 2018 is even worst. I am really upset cause i spent so many money on this machine, i hope apple will come out with a solution to fix the problem.

Same problem. I had a 2011 (yes mid 2011) that was great. I recently purchased a brand new (December 2018) 12" MacBook (Retina, 12-inch, 2017) and the FaceTime camera is awful. It can not be an isolated issue, all these people have the same problem. They had a better camera in 2011...... Very loyal Apple consumer here... but I am questioning Apples quality for the first time in my life.

Sad to hear it is not just me... I cannot believe how bad/grainy the camera quality of my MacBook Pro is, I recently bought it for Christmas after saving my money and this happens. I really hope that Apple will resolve this.

Exact same camera issue- very grainy and must be fixed ASAP- with the cost of the laptop being as high as it is, we should not have to settle or compromise on camera quality. Gave it in for fixing but computer came back with no change- picture still looks terrible and grainy!

i am SO disappointed. i have been waiting since for quite some time for the new refresh of the MacBook air only to find such a disappointment with the camera. its worse than I ever recall any iPhone to be. Is there any plan or message from Apple stating that they are working to fix this problem? is it for sure a software issue? at first i thought my camera was dirty however it is a brand new computer and wiped it and still blurry and grainy. just horrible!! sad to see this kind of quality from Apple for a $1,000+ computer.

Giving this one an up because Apple thought it would be a good idea to delete the old, more popular topic. It's bad marketing Apple, we know, but this IS a problem and you should do something about it. You cannot sell a Facetime camera saying it's HD when clearly it's not.

Has anyone received any clarification on this issue? I'm concerned about the quality of my work video calls - to whomever I'm speaking to it looks like I'm calling them from a PC with a WebCam ca 2003. Not great!

Very disappointed with apple for the very first time. using apple air 2013 and pro 2016 works brilliantly. Bought Air last week. facetime camera is very grainy.

Apple you will get device back tomorrow.

Thank you!

Apple knows about this issue, they know is their fault and they just give you temporary excuses to make you loose time until is too late to return the computer. I use apple since 1999 and I've trusted the company for many years until now. They lost all my trust and respect for the brand.

I have the same issue.After buying a costly laptop and you'll get a poor quality camera in return.Thats something I didn't expect from the apple.The camera quality reminds me of my mp4 camera that I have almost 10 years ago.

Very upset to say I have the same problem. I teach classes online, so I was shocked and unpleasantly startled when I began class with my video camera only to find that my image looked completely grainy and pixelated, similar to what others have experienced on this forum. I was using 2013 and 2015 Macbook Airs before purchasing the 2018 Macbook Air. The quality of the camera on those older models is noticeably better as confirmed in side-by-side comparisons, even though the camera on the 2018 model is supposedly still the 720p.