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Celton1 Author

Level 1

71 points

Very grainy 2018 macbook air facetime camera

Have been setting up the new mac air, liking many aspects of it, even the gen 3 butterfly keyboard! Much of my business is virtual consulting, so flipped on the facetime camera to find highly grainy, noisy image. Ditto photo booth, lighting adequate. Nothing turned up in google search, other forums. Wondering whether there’s a simple setting fix or a problem specific to my hardware. Yes, I’m aware that the camera specs are not 1040 etc...but this is dramatically bad.

MacBook Air, iOS 12.1

Posted on Nov 10, 2018 5:05 AM

Top-ranking reply

grshirl

Level 1

14 points

Posted on Nov 28, 2018 3:48 PM

I have the same exact problem. I bought my MacBook Air on Sunday. I tried resolving the issue over the phone with Apple but they couldn’t do anything. Now I’m going back to Apple store next week to see if they can fix it. It’s very disappointing.

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133 replies

LMatari

Level 1

4 points

Feb 28, 2019 11:56 PM in response to Celton1

I think this photo speaks for itself! Horrible facetime cam! So sad! Mac please fix this!

LMatari

Level 1

4 points

Mar 1, 2019 12:02 AM in response to LMatari

We opened the window for some natural light and got this

May 10, 2019 8:41 AM in response to Celton1

Same exact problem. Brand new 2018 air, look at this vs. my 2015 air in the same spot. The crap picture is from the new one. You CAN'T be serious, Apple?

Aug 15, 2019 5:45 PM in response to Celton1

Same here- except I have the 2019 one.

My sister has the 2017 Air, and her camera quality is amazing...

Here's a pic from mine:

Nov 26, 2018 10:19 PM in response to ebberger

yep. experiencing the exact same problem.

The new air ... it's bad

Will be returning it if this isn't fixed by the time I have to return it for a full refund.

gegy

Level 1

11 points

Nov 30, 2018 9:45 AM in response to Celton1

Hey there. I got my Air today and have the same issue. My MacBook Pro from late 2009 didn't have this. Maybe a Softwareproblem?

Rbn

Level 1

9 points

Dec 8, 2018 1:19 AM in response to WazimuBoss

If we want to band together, this thread is more active: https://discussions.apple.com/thread/8627217

DJM1981

Level 1

4 points

Dec 18, 2018 5:48 PM in response to Celton1

Same problem. Exchanged mine today. Tested it at office. Looks terrible. Ripoff.

DJM1981

Level 1

4 points

Dec 18, 2018 5:53 PM in response to ebberger

Same problem here!

DJM1981

Level 1

4 points

Dec 18, 2018 6:04 PM in response to smoothspeak

Exactly what mine looks like. They must remedy this. Support on phone was useless. Exchanged mine, but new one had same problem.

Dec 21, 2018 6:07 AM in response to Celton1

Purchased mine yesterday.Same exact issue here.Shame on Apple.Advertisement says 720p and sharp image.I hope only software issue otherwise returning mine.

Karembou

Level 1

13 points

Dec 22, 2018 12:33 PM in response to Celton1

Also my MacBook Air 2015 has the same issue. Could it be from Mojave?

Dec 22, 2018 3:14 PM in response to Karembou

I doubt it.I was at bestbuy today and compared old model to new and old one has better picture quality.I think they replaced the camera with low quality one on new model. Very nice job!!

TSHIZO

Level 1

4 points

Dec 27, 2018 2:53 PM in response to Celton1

I have the same issue, terribly disappointing - went to apple store and they said they hadn't heard about it - yeah right. I guess no choice but to return.

dbtax

Level 1

8 points

Dec 27, 2018 11:42 PM in response to WazimuBoss

I have the new MacBook Pro and am having the same issue.

Very grainy 2018 macbook air facetime camera