Level 1

71 points

Very grainy 2018 macbook air facetime camera

Have been setting up the new mac air, liking many aspects of it, even the gen 3 butterfly keyboard! Much of my business is virtual consulting, so flipped on the facetime camera to find highly grainy, noisy image. Ditto photo booth, lighting adequate. Nothing turned up in google search, other forums. Wondering whether there’s a simple setting fix or a problem specific to my hardware. Yes, I’m aware that the camera specs are not 1040 etc...but this is dramatically bad.

MacBook Air, iOS 12.1

Posted on Nov 10, 2018 5:05 AM

133 replies

josmusic

Level 1

4 points

Apr 30, 2020 12:08 AM in response to Celton1

I'm so angry. Apple will not authorise a refund until they have received the products back at their online store, after which it will take another few days for the credit card company to put the money back on the card. If not for Covid 19, I could walk into the Apple Store, hand over the computers and get my refund. As it is, I will need to wait for up to 2 weeks to get my money back, preventing me from buying another computer elsewhere. I can't see any reason why Apple can't expedite this, given the current situation and the necessity for people working from home to have access to a working computer. After being a loyal Apple customer for many years I'm not feeling the love right now. Maybe it's time to make a change ...

five7

Level 1

4 points

May 6, 2020 11:52 AM in response to sfrommilton keynes

They are definitely not otherwise this thread would not be full of people saying otherwise.

I myself own both a 2015 MacBook Pro and a 2019 MacBook Pro. The difference is astounding. The 2015 wins hands down.

Nov 26, 2018 10:19 PM in response to ebberger

yep. experiencing the exact same problem.

The new air ... it's bad

Will be returning it if this isn't fixed by the time I have to return it for a full refund.

gegy

Level 1

11 points

Nov 30, 2018 9:45 AM in response to Celton1

Hey there. I got my Air today and have the same issue. My MacBook Pro from late 2009 didn't have this. Maybe a Softwareproblem?

DJM1981

Level 1

4 points

Dec 18, 2018 5:53 PM in response to ebberger

Same problem here!

DJM1981

Level 1

4 points

Dec 18, 2018 6:04 PM in response to smoothspeak

Exactly what mine looks like. They must remedy this. Support on phone was useless. Exchanged mine, but new one had same problem.

Karembou

Level 1

13 points

Dec 22, 2018 12:33 PM in response to Celton1

Also my MacBook Air 2015 has the same issue. Could it be from Mojave?

TSHIZO

Level 1

4 points

Dec 27, 2018 2:53 PM in response to Celton1

I have the same issue, terribly disappointing - went to apple store and they said they hadn't heard about it - yeah right. I guess no choice but to return.

dbtax

Level 1

8 points

Dec 27, 2018 11:42 PM in response to WazimuBoss

I have the new MacBook Pro and am having the same issue.

dbtax

Level 1

8 points

Jan 4, 2019 5:04 PM in response to Masonthetrucker

Agree. Very disappointing. I have brand new MacBook Pro and the camera is horrible. Like stepping back 5 years...

Bill871

Level 1

8 points

Jan 10, 2019 3:32 PM in response to Celton1

Brand new MacBook Air, camera is like a kids toy grainy and dark. Anybody know if Apple has anything in the works to fix this.

$1000 dollar plus computer. Smh, this is sad.

Jan 23, 2019 5:16 AM in response to Celton1

same Issue occurred in my case also while I was doing the online presentation from my office

[Link Edited by Host]

btkzzzz

Level 1

4 points

Jan 22, 2019 11:26 AM in response to Celton1

same stuff, the camera is just awful!

btkzzzz

Level 1

4 points

Jan 22, 2019 11:33 AM in response to MisterNo2019

what did you tell them in order to return a MacBook?

Jess0911

Level 1

4 points

Jan 24, 2019 2:24 PM in response to pmontelongo

Thank you for the update pmontelongo! Didntheubreslly dsy they put this camers in on purpose!?! Absurd! Im taking back my laptop today. garbage

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Very grainy 2018 macbook air facetime camera