Spotlight Search Not Working on iOS 12.1

Hi,

I’ve recently updated to iOS 12.1 on my iPhone 8 Plus, although this issue was also present in iOS 12 (I updated to try and solve the issue).

Basically, whenever I got to spotlight search and search for anything, I get no results - the same issue occurs in settings when I try to search for a setting. I've done some googling and can't seem to find anybody reporting the same issue as me.

I also have an iPhone 6, running on iOS 12, and spotlight search and search in settings works perfectly.


I have attached a screenshot of trying to use spotlight search to find the app Amazon, which I have downloaded on my device. After pressing search, the Siri suggestions stay, and nothing appears. After about 5 seconds, the Siri suggestions completely dissapear and the options to search web, app store, and maps appear about 5-10 seconds later.

User uploaded file

I found some suggestions of changing the language region, restarting the device, and then switching it back again. This did not work.

Any help would be much appreciated,

Thanks,

Jake

iPhone 8 Plus, iOS 12.1

Posted on Nov 11, 2018 12:38 AM

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Question marked as Top-ranking reply

Posted on May 6, 2019 9:10 AM

UPDATE (FIXED FOR ME):


So after talking with Apple Support, I tried one last thing: a FULL factory reset, then plug the phone into my Mac and restore by downloading the iOS 12 software through iTunes and THEN do a full restore from the backup.


After 4 days of use, the search is fully functional (which has never happened since I got the phone).


Note that doing a factory reset and restore using the iPhone by itself did NOT work. Rather, you have to restore from iTunes so that it downloads a fresh copy of the iOS software and reinstall it.


I can now finally swipe down and type one letter and the search immediately displays all apps on my phone beginning with that letter as it should have all along.


Search in Mail also finally works.


NOTE regarding backup: I did an encrypted backup to my MacBook Pro to make it go faster AND to save all of my passwords to save time. This also restored my MDM profile for work which eliminates the need to reinstall that. The entire process to backup, restore phone to factory preset, download iOS and restore from encrypted backup took about 2 hours. Well worth getting my full search back in my opinion.

79 replies

Feb 18, 2019 9:23 PM in response to jakerussell1

I am using a iPhone xs max 256GB and I recently encountered the same problem: spotlight search returns empty result after my phone runs for 2-8 hours. I have tried all suggestions and none seems to cure the problem, so I've decided to dig a little deeper. I don't have a solution yet but wanna share my findings here.


  1. I have a huge iCloud photo library (83000+ items) and have 500+ installed apps. I thought disabling siri suggestion for photo would fix it. It didn't. I then disabled ALL apps from using siri suggestion. It didn't fix the problem either.
  2. I hooking up my iPhone with mac running Xcode and looked at the console log to see why spotlight search dint' return anything. I found out that the "searchd" process is kicked off every time i type in spotlight search text box, but the "searchd" process was crashing (exited) due to low memory. It then respawn itself but got killed again, and again. Rebooting the iPhone would revive spotlight search for a while but eventually "searchd" will get into the state of not having enough memory to start.


My theory is that: "searchd" is using sqlite as db (I think) and my accumulated spotlight search index has became too big to be used. I can't find any way to remove the spotlight index on iOS so I am stuck. I tried reinstalling 12.1.4 hoping the installation process would clean the spotlight index and make it anew. It didn't.


Right now my options are: 1) wait for 12.2 to come out and hope either this bug is fix or 2) erase my iPhone and reinstall (not restore) all apps from scratch. It is painful and time consuming so I ain't doing it at the moment.


I am hoping Apple is reading this forum and give some suggestions.

Mar 11, 2019 11:45 PM in response to graeyson

Good! Once you get the the Spotlight Search and Setting search working with a minimal set of app enabled for “Siri and Search”, you can then try to re-enable search for those apps one by one, starting with apps that are important to your daily usage.


I ended with up many apps I don’t use often with “Siri and Search” disabled. So far my Spotlight Search has been working since then.


hope this helps.

Apr 26, 2019 5:28 PM in response to jakerussell1

This has NEVER worked for me since I upgraded my iPhone X to the XS Max, with all versions of iOS 12 (12, 12.1 and 12.2). It worked fine with the SAME iCloud backup/restore on my previous phone.


I have posted this bug on both the general Apple bug reporter as well as my Apple Beta account.


Like others, my spotlight search and mail search are completely broken, but I can dictate "Hey Siri, open AppName" with no problem. Some of the workarounds described in this thread (and others) will sometimes work for one or two attempts but eventually it returns to having no results show up.


My system:

    • XS Max 256 GB model (with about 200 GB free)
    • One MDM profile installed (MaaS360) for my work (which is required for me to keep installed)
    • 5 email accounts (work, iCloud, Gmail, Yahoo, and Cox)
    • 30K+ photos (5 GB); 700 videos
    • 329 apps


What I have done so far that has NOT worked:

    1. Did the language swap (US to UK and back)...this sometimes fixes it for one or two sessions and then breaks again.
    2. Soft resets
    3. Removed all shortcuts stored on the home screen
    4. Full factory reset and restore from iCloud backup
    5. Disabled Siri from most of the apps
    6. Disabled both search options under Mail's preferences

Feb 3, 2019 1:25 PM in response to jakerussell1

Spotlight Search on my iPhone 8 stopped working since I installed iOS 12. I did all fix suggestions from restart, change the language ... to factory reset. Nothing helped!!! This is definite software bug and many users are reporting the same issue. On top of that I started to have search issues on my MacBook too.


It seems that with each new version of iOS things are getting worse. Possible we are at the beginning of the end of Apple era. This has been going on since iOS 12 was introduced and it is absolutely unacceptable from Apple to ignore the bug that long. Even suggestions like "erasing everything, setting the phone up as new and then erasing again and restoring it" do not work and are just misdirecting.


If this issue persists a I will be forced to switch to android and/or windows devices as basic search function is essential!!!!

Apr 7, 2019 10:32 AM in response to bilal_khan

Thanks! That’s a good tip to keep in mind if i run into that same problem later.


My procedure (see my post earlier) fixed the search bug and i have been proceeding rather carefully keep any new apps. Yeah, i had way too many apps (500+apps from US App Store, Hong Kong App Store, and China App Store) installed so Spotlight failed due to memory starvation.

Jul 1, 2019 10:17 AM in response to janericster

I have an iPhone 8 running iOS 12.3.1

I was unable to search for apps or contacts with spotlight.

The post from janericster was helpful in restoring this functionality although it did take some time.


However, search is still not working within the Settings app. I tried the tip on changing the language and changing it back to no avail

Thanks again to janericster for the help!

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Spotlight Search Not Working on iOS 12.1

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