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Spotlight Search Not Working on iOS 12.1

Hi,

I’ve recently updated to iOS 12.1 on my iPhone 8 Plus, although this issue was also present in iOS 12 (I updated to try and solve the issue).

Basically, whenever I got to spotlight search and search for anything, I get no results - the same issue occurs in settings when I try to search for a setting. I've done some googling and can't seem to find anybody reporting the same issue as me.

I also have an iPhone 6, running on iOS 12, and spotlight search and search in settings works perfectly.


I have attached a screenshot of trying to use spotlight search to find the app Amazon, which I have downloaded on my device. After pressing search, the Siri suggestions stay, and nothing appears. After about 5 seconds, the Siri suggestions completely dissapear and the options to search web, app store, and maps appear about 5-10 seconds later.

User uploaded file

I found some suggestions of changing the language region, restarting the device, and then switching it back again. This did not work.

Any help would be much appreciated,

Thanks,

Jake

iPhone 8 Plus, iOS 12.1

Posted on Nov 11, 2018 12:38 AM

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Question marked as Best reply

Posted on Dec 28, 2018 8:51 PM

steps from the link above... this worked for me:


  1. Go to Settings: General: Language
  2. Change your Language to English (UK)
  3. Force close the Settings app
  4. Go to Settings: General: Language again
  5. Change your Language back to English (US). Enjoy your Settings Search fully functional again! 🙂


79 replies

Mar 11, 2019 11:45 PM in response to graeyson

Good! Once you get the the Spotlight Search and Setting search working with a minimal set of app enabled for “Siri and Search”, you can then try to re-enable search for those apps one by one, starting with apps that are important to your daily usage.


I ended with up many apps I don’t use often with “Siri and Search” disabled. So far my Spotlight Search has been working since then.


hope this helps.

Apr 7, 2019 10:32 AM in response to bilal_khan

Thanks! That’s a good tip to keep in mind if i run into that same problem later.


My procedure (see my post earlier) fixed the search bug and i have been proceeding rather carefully keep any new apps. Yeah, i had way too many apps (500+apps from US App Store, Hong Kong App Store, and China App Store) installed so Spotlight failed due to memory starvation.

Apr 23, 2019 8:03 AM in response to jakerussell1

I follow the directions here and restarting and resetting and etc. This seems to work for the initial restart but the problem comes back afterward. I think I found the solution to my problem. My apple mail app is pulling in my Gmail and Yahoo mail as well. I think the spotlight search is going through the mail threads as well. After I disable the external mail account with the apple mail app the spotlight search is working once again.





Apr 29, 2019 7:15 AM in response to jakerussell1

All - I've had this issue for months as well. I was about to do the erase and restore, but read one of the comments about Siri shortcuts. I didn't think I had any but when I looked there was one. I removed this and it works! I locked and tried again, it still works!


I will continue to try this and if it stops I'll report back here.


Good luck everyone!

May 6, 2019 9:10 AM in response to janericster

UPDATE (FIXED FOR ME):


So after talking with Apple Support, I tried one last thing: a FULL factory reset, then plug the phone into my Mac and restore by downloading the iOS 12 software through iTunes and THEN do a full restore from the backup.


After 4 days of use, the search is fully functional (which has never happened since I got the phone).


Note that doing a factory reset and restore using the iPhone by itself did NOT work. Rather, you have to restore from iTunes so that it downloads a fresh copy of the iOS software and reinstall it.


I can now finally swipe down and type one letter and the search immediately displays all apps on my phone beginning with that letter as it should have all along.


Search in Mail also finally works.


NOTE regarding backup: I did an encrypted backup to my MacBook Pro to make it go faster AND to save all of my passwords to save time. This also restored my MDM profile for work which eliminates the need to reinstall that. The entire process to backup, restore phone to factory preset, download iOS and restore from encrypted backup took about 2 hours. Well worth getting my full search back in my opinion.

Jul 1, 2019 10:17 AM in response to janericster

I have an iPhone 8 running iOS 12.3.1

I was unable to search for apps or contacts with spotlight.

The post from janericster was helpful in restoring this functionality although it did take some time.


However, search is still not working within the Settings app. I tried the tip on changing the language and changing it back to no avail

Thanks again to janericster for the help!

Aug 6, 2019 12:02 PM in response to purvesh224

This problem come and goes. Still cant pinpoint what is the main cause of breaking the search but now after update to 12.4 spotlight search is working again.

IIRC i got this problem 3 times on my iphone xs max . First solved by language change, second time switched all siri suggestion off one by one, third one updated to 12.4 and it magically healed itself.

not sure what will trigger it to break again but hope it will not come back again

Aug 6, 2019 12:31 PM in response to vercose

As I posted a while ago, I had the exact same issues with the search. It would come and go and only be temporarily fixed after using all of those workarounds.


If it keeps coming back, the only solution that I have seen is to do a full iOS backup, wipe and restore using iTunes. See my message earlier in this thread. I did it a couple of months ago and it has worked great ever since.

Spotlight Search Not Working on iOS 12.1

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