Personal hotspot not working on eSim

i just activated eSim on my iPhone XS Max in UAE and realized that personal hotspot stopped working. Is this reported as a bug?

iPad mini Wi-Fi, iOS 7.1

Posted on Nov 11, 2018 10:23 AM

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Posted on Nov 14, 2018 9:13 AM

I am having the same problem, my Perosnal Hotspot configuration is gone and can’t use it anymore. This happened when I activated the second cellular plan on my Xs Max.

I have an esim from Ooredoo and after activating the esim, hotspot was working fine, but the moment I added another cellular plan, hotspot stopped working and now giving a msg to contact the network provider.


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Nov 14, 2018 9:13 AM in response to salah100

I am having the same problem, my Perosnal Hotspot configuration is gone and can’t use it anymore. This happened when I activated the second cellular plan on my Xs Max.

I have an esim from Ooredoo and after activating the esim, hotspot was working fine, but the moment I added another cellular plan, hotspot stopped working and now giving a msg to contact the network provider.


User uploaded file

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Nov 11, 2018 3:05 PM in response to LACAllen

Yes they do. It just stopped working when i switched to eSim. It used to work properly before that.

Also now i’m in saudi arabia, personal hotspot is working on the saudi number.

Apparently it is only not working on my UAE number which is using eSim and not a physical sim.

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Nov 14, 2018 9:41 PM in response to jeanMleb

Hey guys,


I went to Saudi Arabia on Sunday evening and I put a physical sim card (Saudi Number) in my phone and used its data and personal hotspot was working fine, plus I had eSim working for roaming.

When I came back to UAE, Tuesday evening, I switched to my UAE number data and personal hotspot kept on working which is very weird.

Try to activate data using a physical sim, make sure that personal hotspot is working, then switch back to your eSim data. It might work.

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Nov 16, 2018 3:42 AM in response to jeanMleb

This trick helped, I tried with another Ooredoo, Qatar physical sim with active data plan and Personal Hotspot became available once I set it as active sim for data.


Then I removed the physical sim and move back to my actual eSim and Hotspot is still working now.


Thanks for your help 🙂

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Dec 1, 2018 1:02 AM in response to jeanMleb

FWIW I had the same issue with a GigSky subscription activated on my XS-Max eSim, which I was using in Germany (my domestic/physical SIM provider is Swiss)

. So I suppose it does seem to be a bug with iOS 12.1.


The subscription has lapsed now so I can’t try out the suggested workarounds but I will at the next opportunity; tethering is my #1 use-case for a dual-SIM phone.


Has anyone reported the bug? If not I will.

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Nov 11, 2018 8:40 PM in response to KiltedTim

I did that already. They said that there is no issue from their side, the problem could be from the device. They also mentioned that personal hotspot could not work if there isn’t a physical sim inside the device.

Is personal hotspot working with eSim in general? In other countries I mean

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Jan 5, 2019 6:22 AM in response to jeanMleb

On 31 Dec 2018, I bought esim from du telecom UAE and after installing in my Iphone XS found am not able to send or receive call or data. I contacted the Apple support available at Abu Dhbai Mall at Sharaf DG and the guy there told me that there is no esim support for Iphone XS with latest version that is 12.1.2 of software. I had to swap back from esim to physical sim and had to pay AED 20/- for the physical sim. So please be aware while purchase esim.

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Personal hotspot not working on eSim

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