I just bought the new MacBook Air, noted that the HD camera is so blurry. The photo that captured using this MacBook turns out to be worse than my iPhone 7 front camera. Anyone facing the same problem?
MacBook Air
Same here. I followed all the recommendations to fix it (trying different apps, users, utilities, etc), afterwards I called apple support and after 40min on the phone they told me that this specific computer was designed to have bad quality camera under non-natural light. They said it will only look good during day light and if I'm in a room with lots of natural light. Unbelievable! They said there's nothing they can do from their side to fix it because is not a software issue or a bug. Their only suggestion to "fix it" was that I only use the camera by day in a bright room, I'm speechless!
Unfortunately I can't return the computer because it has been a month since I bought it, but if you are still on time to return it I highly recommend to do so since apple doesn't have any solution and apparently they are not willing to do anything to compensate this fault.
Shame on apple! After 20 years of using mac I'm planning to leave it once and for all.
Hey everyone,
I got the 13" 2018 MBA yesterday, and have the same problem: horrible pixelation on the camera in every application that uses the camera, and is certainly nowhere near 720p... my flip phone in 2006 had better resolution.
I spoke to an Apple Advisor this morning and she said this a "known" issue, but they are not at the point of taking repairs for it yet. She suggested that I wait ~2 weeks to see if an update materializes because "these things usually work themselves out." Apple hasn't acknowledged it yet but at least she is saying this is on their radar. I think they are going to have a huge issue post-Christmas if they don't do something about it soon, and I hope they know that. I will simply return it if something doesn't change in that time period.
Unfortunately I have worked with Apple support over the last day or two and all they can say is that this quality is per design ... this is not enough for me to return the pc but highly disappointed with the quality of my video output
i don’t think that is the issue , it really performs differently under different lighting conditions. With typical non-studio light the image is very blurry/grainy. So neither party is misleading ... Apple states that it is per design and users complain about the condition under average lighting ..... it’s just a shame that this was not called out in a more explicit fashion with all the in-depth reviews. For some reason tech journalist do not consider this that critical
This is all about the sensor ... has nothing to do with HD ... sensor is just not as good as what we are used to with other devices and the lack of consistent lighting hurts this camera aggressively —- Apple is correct that it is not per design , the ads already indicate simulated images , just ha e to hope that they prioritize a new camera in the next refresh
Ruskes you continue making irrelevant arguments.There is nothing wrong with FaceTime app since it works perfectly and much better with an external camera.I tested myself.Logitech c920 hd cam.Picture is sharp like Apple claims with their integrated camera.
If the issue can not be resolved with a software update more than likely it's hardware.Camera sensor..etc since it works terribly in room light conditions.
We need to hear from Apple what they say.
It was established long ago that the real resolution is 720p, so your result is not new. The issue is not with resolution but with sensitivity/noise.
The problem is visible with all applications using camera (Facetime, Skype, Photobooth etc.)
Return it while you can! That’s what I did; I upgraded to the pro and ended up paying 500 more. I don’t think I needed such a powerful laptop but had no choice. And the pro’s FaceTime camera is not all that great in low light but it’s definitely better than the air. It’s a shame the cameras on these high end macs aren’t not as good as the iPhones ones
Bring it back to the Store and see what they say about it.
Bring some variable font (including very small one) printout to compare.
All I can tell you I have a 2017 MacBook Air and the video (camera) quality is just fine and not fuzzy.
Supposed to be a 720p rated camera? I don't use the camera much but checking in Photo Booth I do notice more grainy image under lower lighting. 720p is pretty low these days given how smartphones have been offering a lot better. It could be that we are so used to that quality that we notice a lessor quality more.
it's the same camera.In the store they have better light that's why it looks better.It performs pretty bad in a room with regular light or day light.It feels like it needs lot of light to come alive.
How about simply trying to clean the camera with a piece of toilet paper and maybe some water...?
Just suggesting
Try using one of the NOT- online apps (not Facetime, Skype, Hangouts ect..)
Try it with Photo Booth, or Quick Time, both found in your Application folder.
The resolution is not the issue. The sensor sensitivity is a disaster. With that ISO level even 1080p would not save the result.
You mean the in the Facetime !
Try the Quick Time app > Record new movie
or try the Photo Booth app
to see if those look better or is it the same as Facetime app
I think it’s every one with a MBA 2018. All our cameras are blurry. Ruskes can’t help. He just told me last nights to go to another
room 🙄
2018 MacBook Air HD camera is in poor quality.
