I just bought the new MacBook Air, noted that the HD camera is so blurry. The photo that captured using this MacBook turns out to be worse than my iPhone 7 front camera. Anyone facing the same problem?
MacBook Air
Same here. I followed all the recommendations to fix it (trying different apps, users, utilities, etc), afterwards I called apple support and after 40min on the phone they told me that this specific computer was designed to have bad quality camera under non-natural light. They said it will only look good during day light and if I'm in a room with lots of natural light. Unbelievable! They said there's nothing they can do from their side to fix it because is not a software issue or a bug. Their only suggestion to "fix it" was that I only use the camera by day in a bright room, I'm speechless!
Unfortunately I can't return the computer because it has been a month since I bought it, but if you are still on time to return it I highly recommend to do so since apple doesn't have any solution and apparently they are not willing to do anything to compensate this fault.
Shame on apple! After 20 years of using mac I'm planning to leave it once and for all.
I spoke with apple care and I told them that I have the MacBook Air 2018 model with 16GB of Ram and the camera was very blurry and grainy. The lady put me on hold for a few mins and she came back on and wanted to setup a repair. It's like she knew exactly what was going on. So it looks like they installed defective cameras in the MacBook Airs.
They sent it in for repair. The repair Center sent it back without fixing it, TWICE. They said they could not replicate the issue. The store offered me to swap it for a new one. I just returned it all together.
so I took my MBA 2018 to the Genius Bar and they tried to reset it and tried their magic but no luck. The workers agreed that it was blurry and grainy they also compared it to the ones they had on the floor and they were as well blurry and grainy. They said they can’t do nothing eles because Apple didn’t say anything about the issue, i checked the pro and decided to upgrade to the pro. That’s my solution since I always wanted a MacBook and being a little disappointed it’s my first MacBook.
Just had this same conversation with Genius Bar today. They suggested that it's due to Apple not upgrading the 720p HD, to 1080p, camera from the previous generation to account for the detail of the new retina display. So the retina is picking up all the artifacts in the low end camera. Hopefully they release some sort of patch that smooths it out. Glaring issue that needs to be addressed by Apple.
I have exactly the same problem. I have found out that the camera on the 2018 model works fin if its extremely light in the room or outside, but if you have less light then the picture is very bad. The Macbook Air 2013 model has much better camera in normal office light or bad light.
I have started to use a Logitech c922 instead when i am in the office, but i cant runaround with that all the time.
//Pelle
Hi Ruskes,
sorry for the confusion I caused for not communicating clearly on that one.
The image I receive from the other party is great.
The other party however sees me more blurry than on the old mac.
I wrote this as some people said their Apple contact claimed it only appears blurry because the new mac has a retina display. This is not correct.
All the best
Boris
The camera is garbage. You have to be in full sunlight to get a good picture. None of my other Apple computers (which range from 2005 -2020) or phones have this problem. Apple needs to step up and fix this.
webcamtests . com
Check on this site the supported resolution and not the one checked.
On the top center click on "Detect Resolution".
What do you have on different Macbook/Macbook Air/ MacBook Pro ?
2018 MacBook Air HD camera is in poor quality.
