I am having animation Person flies using fade and scale. The animations of very jumpy an Apple support saying I do not know why. I have upgrade to the latest operating system, latest version of Keynote, and restart computer - text and images affected.
I haven't seen this issue reported anywhere with the last release of Keynote, running in High Sierra or Mojave, none of our systems our our clients have this problem.
You have not provided the versions of both Keynote and Mac OS that are being used, so let us know what these are.
Try resetting Keynote as follows:
I haven't seen this issue reported anywhere with the last release of Keynote, running in High Sierra or Mojave, none of our systems our our clients have this problem.
You have not provided the versions of both Keynote and Mac OS that are being used, so let us know what these are.
Try resetting Keynote as follows:
Poorly written question above. Apologies.... the issue is that animations are not smooth. They are jumpy. I have tried everything. I really need some advice. The Mac is the new MacBook Pro 2016 with Touch Bar. Thanks in advance for any advice.
Just to say that I have this problem too and have scheduled a support call from a Keynote expert on Monday morning. I am particularly experiencing this issue with the first animation of text on a page. It's not the usual smooth entry, but hesitates then suddenly just appears. It's very frustrating! Hopefully I'll get some answers on Monday. I'm having the same problem with both my late-2015 27" retina iMac and my slightly older 15" MacBook Pro.
Hi,
I have completed a full system test which is called Sis and sent to Apple as well as a full screen recording of the issue. All sent to Apple and now the engineers are looking into this for me... I think it will take some time to fix (about 5 weeks) but hopefully it will mean Apple will send out a software fix at some point.
Thanks for this advice. Apple have actually taken me through these steps including a full wipe of the Mac. I am using the latest OS Mohave, but the issue started on High Sierra. The only thing you are suggesting that’s different was the APP removal process. We literally moved Keynote to trash and then emptied trash before reinstalling it. But later in the process we wiped the machine so I guess this is quite sufficient? I could try this while I am waiting for the engineer to come back following the other tests we performed. Thank you. Mark
Hi, it was a full removal of all docs via a restore / wipe of all data and then reinstalling files from iCloud and separate disk drive. We basically started from scratch and this still didn’t work. I will let you know what they advise when I hear back... thanks for your advice... you are obviously an expert.
Many thanks for the reply and action.
Much appreciated!
Kind regards,
Chris
Many thanks for your helpful reply.
I am using the very latest versions of both the OSX (Mojave) and Keynote (8.3).
Kind regards,
Chris
Ooops... I meant to write macOS Mojave!
later in the process we wiped the machine so I guess this is quite sufficient?
Depends on what you mean by "wipe", if you used the Erase function in Disc Utility with Mac OS Recovery procedure shown here: Mac OS Recovery then that would be OK, any other procedure would not be sufficient to remove all existing files from the drive properly. If you did not use this procedure, consult the Apple webpage mentioned and perform all the steps listed.
Keynote animation issues
