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I have an order

I received an email telling me I made a purchase. The order number is MT42LDWTX8. I have made no purchases, how can I solve this problem?

iPhone 8

Posted on Nov 14, 2018 2:19 PM

Top-ranking reply

Phil0124

Community+ 2024

Level 10

206,435 points

Posted on Nov 14, 2018 2:43 PM

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support

You can log in to https://reportaproblem.apple.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.

Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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I have an order

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