I have an order

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support

You can log in to https://reportaproblem.apple.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.

Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

If the e-mail DID NOT address you with your Full Name, it's 100% scam.

Apple has your details on file and will NOT address you with Dear Customer, Dear Client, Dear your-e-mail-address, or something similar.