You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have an order

I received an email telling me I made a purchase. The order number is MT42LDWTX8. I have made no purchases, how can I solve this problem?

iPhone 8

Posted on Nov 14, 2018 2:19 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 14, 2018 2:43 PM

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can log in to https://reportaproblem.apple.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.


Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

2 replies
Sort By: 
Question marked as Top-ranking reply

Nov 14, 2018 2:43 PM in response to normafromcoalton

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can log in to https://reportaproblem.apple.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.


Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Reply

I have an order

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.