Safari Issue

Eric,

Sorry about the delay, busy week. Tried resetting the router 3 days ago without success. I also tried bypassing the router using a bluetooth hotspot on my iPhone (Verizon) and this was also unsuccessful. I should add that all along I have been able to get successfully to the site/page on my 10" iPad pro using the same router at home the computer uses.

Today I tried again: deleted cookie cache/history, shut off router, turned off wifi on the computer, restarted the computer, restarted the router and turned on the computer's wifi. No good!

Then, while still in Safari with the 'cannot connect to server' message in the open window. I thought of maybe trying a different sequence and dejectedly prepared mentally to admit my defeat to you yet again.

I went to the Safari preferences privacy page, clicked the 'manage website data' button, then clicked the 'remove all' button. The my medicare.gov page immediately reloaded in the background and is now working perfectly! Here's a screen shot of the moment after this happened:

Before anything else, I want to thank you for you help with this issue. But I also want to ask if you have any explanation. If you do, please set me know.

THANK YOU!

---WAM

1. Went back and deleted user history and cookies again, closed Safari, created new user account (standard), shut down the computer and logged into new account: 😟 It didn't work, same problem.

2. Again emptied history and cookies, closed safari and shut down the machine. Then I logged it successfully using Safe Mode: 😟😟 Same issue... Your instructions indicated to run EtreCheck IF Safe Mode worked but I ran it anyway. See report below.

3. Suggestions? I do use time machine and as I recall I backed up before updating to Mojave 10.14.1 (11/08/2018) and Safari 12.0 (09/17/2018?--->current Safari 12.0.1

EtreCheck version: 5.0.8 (5A019)

Report generated: 2018-11-15 15:31:47

Download EtreCheck from https://etrecheck.com

Runtime: 2:43

Performance: Excellent

Problem: Other problem

Description:

One particular webpage, mymedicare.gov, will not load: it gives a cannot connect to server error. Same issue in Safe Mode. Currently attempting to solve the issue with help from community support which has lead me to EtreCheck.

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Air (13-inch, 2013 - 2014) / MacBook Air (13-inch, Mid 2013)

MacBook Air Model: MacBookAir6,2

1 1.7 GHz Intel Core i7 (i7-4650U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 91

Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Drives:

disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 500.07 GB

disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 270.07 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 46 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 513 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (228.21 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface en0: AirPort

802.11 a/b/g/n/ac

Interface en3: Thunderbolt Ethernet

Interface en4: iPhone

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 89.82 GB available

System Software:

macOS Mojave 10.14.1 (18B75)

Time since boot: Less than an hour

Security:

Unsigned Files:

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.aviator.agent.plist

Executable: ./UpdateAviator.sh ~/Library/Aviator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

84 32-bit apps

Kernel Extensions:

/Library/Application Support/Citrix Receiver

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.5.0 - SDK 10.9)

/Library/Extensions

[Loaded] Apowersoft_AudioDevice.kext (Apowersoft Limited, 1.6.7 - SDK 10.11)

/System/Library/Extensions

[Not Loaded] Belcarra.USBLAN_netpart.kext (2.0.2)

[Not Loaded] Belcarra.USBLAN_usbpart.kext (2.0.2)

[Not Loaded] RemoteControl.USBLAN_usbpart.kext (2.0.6)

[Not Loaded] daspi.kext (1.4)

[Not Loaded] PioneerDriveUtility.kext (1.10)

[Not Loaded] UPSVendor.kext (1.0.0d1)

[Not Loaded] PocketMacKSerial.kext (1.0.0)

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[Not Loaded] Belcarra.USBLAN_netpart.kext (1.6.1)

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[Not Loaded] Belcarra.USBLAN_usbpart.kext (1.6.1)

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[Not Loaded] RemoteControl.USBLAN_usbpart.kext (1.6.1)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Calendar.app (Apple - installed 2018-11-08)

(/Applications/Calendar.app)

Mail.app (Apple - installed 2018-11-08)

(/Applications/Mail.app)

Internet Plug-ins:

Google Earth Web Plug-in: 6.0 (installed 2011-05-18)

Flip4Mac WMV Plugin: 2.2.1.11 (installed 2009-09-16)

Silverlight: 5.1.30514.0 (installed 2015-02-26)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-15)

QuickTime Plugin: 7.7.3 (installed 2018-11-08)

Flash Player: 28.0.0.161 (installed 2018-02-15)

iPhotoPhotocast: 7.0 (installed 2010-03-30)

SharePointBrowserPlugin: 14.3.2 (installed 2013-05-02)

AdobePDFViewer: 8.1.0 (installed 2009-09-16)

CANONiMAGEGATEWAYDL: 2.1.0.1 (installed 2009-09-16)

CitrixICAClientPlugIn: 11.9.15 (installed 2015-03-16)

CANONiMAGEGATEWAYLI: 2.1.0.1 (installed 2009-09-16)

Scorch: 6.2.0 (installed 2013-06-10)

JavaAppletPlugin: 15.0.1 (installed 2013-02-08)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

Google Earth Web Plug-in: 7.1 (installed 2013-10-07)

3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Flip4Mac WMV (installed 2009-09-16)

Tuxera NTFS (installed 2011-08-30)

Time Machine:

Time Machine information not available without Full Drive Access.

Performance:

System Load: 1.13 (1 min ago) 1.81 (5 min ago) 2.30 (15 min ago)

Nominal I/O speed: 3.11 MB/s

File system: 23.34 seconds

Write speed: 672 MB/s

Read speed: 775 MB/s

CPU Usage:

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

2018-11-14 17:13:41 backupd CPU

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

End of report

Tried with Firefox and I could not even open the basic link to medicare.gov. I got this error msg:

This was new as using Safari I am able to load the basic link to medicare.gov but not to load the mymedicare.gov page.