Help! Mac won't shut down on its own!

Question

Help! Mac won't shut down on its own!

Hello. My Macbook Pro has an issue where it will NOT shut down on its own, and I have to force it to shutdown.

Here are some things I tried that DIDN'T WORK:

-Delete apps

-Wait it out

-Reinstall MacOS

The only thing I tried that DID work was booting up in Safe Mode, which led me to believe that the issue is caused by a user installed Application. This method is what worked for me when installing updates, as it relies on restarting the computer.

While researching, I came across this in the ASL (Apple System Log), which might clear up something, but I can't understand what exactly is causing the hogging.

Begin ASL entry:

Nov 15 09:40:05 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000): Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

Nov 15 09:40:08 Armando-Lopezs-Macbook xpcproxy[640]: libcoreservices: _dirhelper_userdir: 529: bootstrap_look_up returned (ipc/send) invalid destination port

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.user.domain.501.100007.Aqua): Caller not allowed to perform action: loginwindow.104, action = service removal, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 501, gid = 20, egid = 20, asid = 100007

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.cloudphotosd[588]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.AirPlayUIAgent[381]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.adobe.accmac.ACCFinderSync.C4D7925F-EC37-4638-AF24-55C8016C6786[411]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.SystemUIServer.agent[394]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.noticeboard.agent[386]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.CoreLocationAgent[361]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.wifi.WiFiAgent[344]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.talagent[353]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.Siri.agent[374]): Service exited with abnormal code: 1

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.imklaunchagent[355]): Service exited due to SIGTERM | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.universalaccessd[298]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.ViewBridgeAuxiliary[360]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.adobe.CCXProcess.832[512]): Service exited due to SIGTERM

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.coreservices.uiagent[410]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.ViewBridgeAuxiliary[257]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.storeassetd[446]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:16 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.lateragent[451]): Service exited due to SIGKILL | sent by loginwindow[104]

Nov 15 09:40:17 Armando-Lopezs-Macbook sessionlogoutd[646]: DEAD_PROCESS: 104 console

Nov 15 09:40:20 Armando-Lopezs-Macbook WindowServer[184]: BUG in libdispatch client: mach_recv, monitored resource vanished before the source cancel handler was invoked { 0x7fa3bc609630[source], ident: 36099 / 0x8d03, handler: 0x7fff61beaeb8 }

Nov 15 09:40:20 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.coreservices.useractivityd[332]): Service exited due to SIGKILL | sent by useractivityd[332]

Nov 15 09:40:20 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.adobe.GC.AGM[380]): Service exited with abnormal code: 15

Nov 15 09:40:20 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.ViewBridgeAuxiliary): Service only ran for 4 seconds. Pushing respawn out by 6 seconds.

Nov 15 09:40:20 Armando-Lopezs-Macbook VDCAssistant[216]: BUG in libdispatch client: mach_recv, monitored resource vanished before the source cancel handler was invoked { 0x7fcaa0700bb0[source], ident: 9427 / 0x24d3, handler: 0x10e621995 }

Nov 15 09:40:20 Armando-Lopezs-Macbook WindowServer[663]: DEPRECATED USE in libdispatch client: dispatch source activated with no event handler set; set a breakpoint on _dispatch_bug_deprecated to debug

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.imklaunchagent): This service is defined to be constantly running and is inherently inefficient.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.coreservices.UASharedPasteboardProgressUI): Unknown key for Boolean: DrainMessagesAfterFailedInit

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.UserEventAgent-LoginWindow): This service is defined to be constantly running and is inherently inefficient.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.pluginkit.pkd (lint): Service sets EnableTransactions=false and EnablePressuredExit=true, which makes no sense. Enabling Transactions.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.universalaccessd (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.VoiceOver (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.AssistiveControl (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.DwellControl (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.universalaccesscontrol (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.noticeboard.agent (lint): EnablePressuredExit is not compatible with KeepAlive=true. Ignoring EnablePressuredExit.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.noticeboard.agent): This service is defined to be constantly running and is inherently inefficient.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.662.4294967295): com.apple.tiswitcher (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

Nov 15 09:40:21 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.coreservices.useractivityd): Unknown key for Boolean: DrainMessagesAfterFailedInit

Nov 15 09:40:22 Armando-Lopezs-Macbook loginwindow[662]: USER_PROCESS: 662 console

Nov 15 09:40:22 Armando-Lopezs-Macbook SoftwareUpdateLauncher[673]: DEPRECATED USE in libdispatch client: dispatch source activated with no event handler set; set a breakpoint on _dispatch_bug_deprecated to debug

Nov 15 09:40:23 Armando-Lopezs-Macbook Software Update[677]: objc[677]: Class SUBridgeOSUpdateManager is implemented in both /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate (0x7fff998491d0) and /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update (0x1066cda58). One of the two will be used. Which one is undefined.

Nov 15 09:40:23 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Nov 15 09:40:23 Armando-Lopezs-Macbook Software Update[677]: DEPRECATED USE in libdispatch client: dispatch source activated with no event handler set; set a breakpoint on _dispatch_bug_deprecated to debug

Nov 15 09:40:26 Armando-Lopezs-Macbook com.apple.xpc.launchd[1] (com.apple.ViewBridgeAuxiliary[682]): Service exited with abnormal code: 2

End ASL entry

This leads me to believe that the only solution is to format the Hard Drive. However, I don't want to go to this extreme because I feel like there is a solution hidden somewhere. If anyone can help, i'd greatly appreciate it!

Below is some system information I hope will be useful.

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro9,2

Processor Name: Intel Core i5

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Memory: 8 GB

Boot ROM Version: MBP91.00DA.B00

SMC Version (system): 2.2f44

Serial Number (system): CPWMJ3ABDTY3

Hardware UUID: 91988347-9B9D-54C0-8B24-002B15480909

Sudden Motion Sensor:

State: Enabled

Hard Drive information:

APPLE HDD HTS545050A7E362:

Capacity: 500.11 GB (500,107,862,016 bytes)

Model: APPLE HDD HTS545050A7E362

Revision: GG2AB990

Serial Number: TNS5193T0BYWVH

Native Command Queuing: Yes

Queue Depth: 32

Removable Media: No

Detachable Drive: No

BSD Name: disk0

Rotational Rate: 5400

Medium Type: Rotational

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Verified

Volumes:

EFI:

Capacity: 209.7 MB (209,715,200 bytes)

File System: MS-DOS FAT32

BSD Name: disk0s1

Content: EFI

Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

disk0s2:

Capacity: 499.9 GB (499,898,105,856 bytes)

BSD Name: disk0s2

Content: Apple_APFS

If any other information is needed, i'll be more than happy to provide it.

macOS Mojave (10.14)

Posted on Nov 15, 2018 8:29 AM

Reply

Answer 1

MoonJ.

Community Specialist

Nov 16, 2018 2:00 PM in response to TheBlockisAwesome

Hi TheBlockisAwesome,

Thank you for posting in the Apple Support Communities. I see that your Mac is not shutting down as expected.

To make sure I fully understand, what exactly happens when you try to shut down your Mac. The next best steps may vary depending on that, but there are some great steps you can try as a start.

The fact that the issue does not occur in safe mode suggests the issue is likely coming from a third-party login item. This may help If you think you have incompatible login items :

Login items are apps that open automatically when you start up or log in to your Mac. Occasionally, a login item may cause a blank blue screen at startup or other problems.

Important: To print these instructions, click the Share button in the Help window, then choose Print.

Test your login items

Choose Apple menu > System Preferences, then click Users & Groups.

Click your account name below Current User, then click Login Items at the top of the window.

Make a list of the login items—you’ll need to remember them later.

Select all of the login items, then click the Remove button .

Choose Apple menu > Restart.

If this solves the problem, open Users & Groups preferences again, add the login items one at a time, and restart your Mac after adding each one.

When the problem occurs again, follow the steps above to remove only the last login item you added.

To look at another possibility, if you're receiving an error about an app being open when you try to shut down, here's How to force an app to quit on your Mac :

How to force an app to quit

Press these three keys together: Option, Command, and Esc (Escape). This is similar to pressing Control-Alt-Delete on a PC. Or choose Force Quit from the Apple () menu in the upper-left corner of your screen.

Select the app in the Force Quit window, then click Force Quit.

If neither of the above seems to clear things up, you might also try a reset of your System Management Controller. This link will show you How to reset the System Management Controller (SMC) on your Mac .

Hopefully this helps to resolve your shutdown issue.

Kind regards.

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Help! Mac won't shut down on its own!

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