Any fix for iTunes sign on issue with Mojave 10.14.1?

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Level 1

9 points

Any fix for iTunes sign on issue with Mojave 10.14.1?

Tried every suggestion found on threads, deleted certificates, authorized computer again, re-installed Mojave 10.14.1, three hours of phone time with Apple Support, opened iTunes in safe mode. Nothing works. Can't sign into Apple Music on iTunes with paid subscription. Store, browse, etc. stay grayed out. I am able to access my Apple Music account with iPhone, iPad Pro and a MacBook. Issue is on iMac late 2015 running Mojave 10.14.1.

IMAC (RETINA 5K, 27-INCH, LATE 2015), macOS Mojave (10.14.1)

Posted on Nov 15, 2018 8:27 AM

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Answer 1

dialabrain

Level 10

135,911 points

Nov 15, 2018 8:40 AM in response to mcmhorning

Try signing in with a different user account. If that doesn't work, try signing in while in Safe Mode.

Use safe mode to isolate issues with your Mac - Apple Support

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Answer 2

dialabrain

Level 10

135,911 points

Nov 15, 2018 8:54 AM in response to mcmhorning

Just to be certain, when you signed into a different user account, you did try signing into iTunes Music with your Apple ID? If so, try contacting Apple ID - Official Apple Support

Other than that you may have to reinstall Mojave.

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Answer 3

dialabrain

Level 10

135,911 points

Nov 15, 2018 8:55 AM in response to mcmhorning

Also see: Music - Official Apple Support

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Answer 4

mcmhorning Author

Level 1

9 points

Nov 15, 2018 8:48 AM in response to mcmhorning

Same issue with both, signing into different account and trying to sign in with Safe Mode. Store, browse, etc. all grey. Can enter an incorrect password and get an error. Enter correct ID/password will not connect.

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Any fix for iTunes sign on issue with Mojave 10.14.1?

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