Monkey animoji missin on iPhone X

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Doublett63 Author

Level 1

76 points

Monkey animoji missin on iPhone X

The monkey animoji is not in my app drawer How do I get it back?

iPhone 4, Other OS

Posted on Nov 15, 2018 1:25 PM

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Answer 1

pedro d

Community Specialist

Nov 16, 2018 5:48 PM in response to Doublett63

Hey Doublett63,

Thanks for using Apple Support Communities. I understand you're having issues with one of the Animoji's on your iPhone. I'd like to see how we can help. You'll want to be sure that you're on the latest iOS version, 12.1. Update your iPhone, iPad, or iPod touch

Also, If you haven't done so already, go ahead and force close the Messages app and restart your device. Let us know what you see.
How to force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

Cheers.

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Answer 2

brenden dv

Community Specialist

Nov 20, 2018 9:53 AM in response to Doublett63

Hey Doublett63,

If you're still unable to see the monkey Animoji, the next step we’d like to try is resetting all of your device settings back to their defaults. Keep in mind this will revert all settings that you've customized or changed (including things like your Wallpaper and alarms). This means you may need to reconfigure some of those settings including network settings (so be sure you have your Wi-Fi password handy). Before we do this step, it’s always a good idea to be sure you have a recent backup of your device. You can learn more about backing up your data and settings here: About backups for iOS devices

When you’re ready let’s go to Settings > General > Reset and choose "Reset All Settings." Let us know how that goes.
Cheers.

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Answer 3

Doublett63 Author

Level 1

76 points

Nov 20, 2018 8:27 AM in response to pedro d

Did this and the monkey animoji did not reappear in my app drawer. Anything else you know of I can try?

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Monkey animoji missin on iPhone X

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