MacBook Pro is frozen at the grey screen with apple logo, progress bar applears to be at 100%. How do I fix this ?

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noiram51 Author

Level 1

4 points

MacBook Pro is frozen at the grey screen with apple logo, progress bar applears to be at 100%. How do I fix this ?

Macbook Pro(15-inch, mid 2010)

Processor 2.4 GHz intel Core i5

Memory 4 GB 1067 MHz DDR3

Startuo Disk MacintoshHD

Graphics. Nvidia GeForce GT 330M. 256 MB

MacBook Pro (15-inch Mid 2010), Mac OS X (10.7.5)

Posted on Nov 15, 2018 5:12 PM

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Answer 1

MoonJ.

Community Specialist

Nov 16, 2018 8:02 PM in response to noiram51

Hello noiram51,

Thanks for asking the Apple Support Communities for help with your Mac not booting properly. I am happy to check this out with you.

1. I recommend checking out this help article: About the screens your Mac displays as it starts up - Apple Support

See if any screens match what you are seeing and offer troubleshooting steps.

2. If you need more help, or nothing matched with what you are seeing, I recommend seeing if the computer will boot in safe mode. This article will help: Use safe mode to isolate issues with your Mac - Apple Support

If everything is working properly in safe mode, but then is not working after you restart the Mac, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps. Thanks and have a wonderful day.

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MacBook Pro is frozen at the grey screen with apple logo, progress bar applears to be at 100%. How do I fix this ?

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