MacBook Pro's shutting down in sleep

MacBook Pro's shutting down in sleep. How do I solve for this?

MacBook Pro (13-inch, 2018, 4 TBT3), macOS Mojave 10.14.1

Posted on Nov 18, 2018 8:27 AM

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Question marked as Top-ranking reply

Posted on Nov 18, 2018 8:59 AM

Please try the following, in order. Stop at any step where the issue is resolved:

  1. Create a new standard user account.
    • How: System Preferences > Users & Groups > "+" button
    • Why: Create a new user account to log into to determine if the current user account is problematic. Let the notebook enter sleep mode to see if it continues to shutdown.
  2. Reset your Mac's SMC.
    • What: Reset the System Management Controller (SMC) on your Mac- Apple Support
    • How: Hold down the <shift><control><option> keys, and then, press the power button. Hold all of them for, at least, 10 seconds.
    • Why: Resets fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.
  3. Boot up your Mac in Safe Mode.

    What: Use safe mode to isolate issues with your Mac- Apple Support

    How: At boot-up, hold down the <shift> key until the Apple logo appears on the screen.

  4. Run Apple Diagnostics to uncover any hardware issues with your Mac.
  5. Run an EtreCheck report and post it here so that we can help diagnose any issue that we may uncover with your Mac.
    • You can download EtreCheck Pro fromhere or download it from the Apple App Store.
    • Start EtreCheck from a normal user account. Optionally, you can run it from a user account with Administrator privileges for additional details.
    • Select a problem from the drop-down menu to enable the "Start EtreCheck" button. Optionally, you can add comments on what issues your Mac is experiencing, especially to aide others with similar Mac issues.
    • Click on Start EtreCheck
    • Allow the program to run to completion.
    • When done, select Report from the left-side window to display it.
    • Select the "Share Report" icon.

      Select Copy Report

    • Paste the report to your reply post. (Note: The EtreCheck report does NOT contain any personal information.)
    • Ref:Using EtreCheck- ASC (etresoft)
  6. Make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider.
  • You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment time frame is longer if you go in-person to an Apple Store.
  • 1 reply
    Question marked as Top-ranking reply

    Nov 18, 2018 8:59 AM in response to jroach1969

    Please try the following, in order. Stop at any step where the issue is resolved:

    1. Create a new standard user account.
      • How: System Preferences > Users & Groups > "+" button
      • Why: Create a new user account to log into to determine if the current user account is problematic. Let the notebook enter sleep mode to see if it continues to shutdown.
    2. Reset your Mac's SMC.
      • What: Reset the System Management Controller (SMC) on your Mac- Apple Support
      • How: Hold down the <shift><control><option> keys, and then, press the power button. Hold all of them for, at least, 10 seconds.
      • Why: Resets fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.
    3. Boot up your Mac in Safe Mode.

      What: Use safe mode to isolate issues with your Mac- Apple Support

      How: At boot-up, hold down the <shift> key until the Apple logo appears on the screen.

    4. Run Apple Diagnostics to uncover any hardware issues with your Mac.
    5. Run an EtreCheck report and post it here so that we can help diagnose any issue that we may uncover with your Mac.
      • You can download EtreCheck Pro fromhere or download it from the Apple App Store.
      • Start EtreCheck from a normal user account. Optionally, you can run it from a user account with Administrator privileges for additional details.
      • Select a problem from the drop-down menu to enable the "Start EtreCheck" button. Optionally, you can add comments on what issues your Mac is experiencing, especially to aide others with similar Mac issues.
      • Click on Start EtreCheck
      • Allow the program to run to completion.
      • When done, select Report from the left-side window to display it.
      • Select the "Share Report" icon.

        Select Copy Report

      • Paste the report to your reply post. (Note: The EtreCheck report does NOT contain any personal information.)
      • Ref:Using EtreCheck- ASC (etresoft)
    6. Make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider.
  • You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment time frame is longer if you go in-person to an Apple Store.
  • This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

    MacBook Pro's shutting down in sleep

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