Dell U4919DW / MacBook pro 5k issue

Hi,


I have just purchased the Dell U4919DW monitor to use with my early 2018 MacBook Pro 13", but unfortunately I cannot choose full resolution 5120x1440 in the settings, max is 3840x1080. I have tried the app SwitchResX to manually set the 5k resolution without luck, only scaled.


From this link I read about my MacBook before purchasing the screen that:

"this model supports a maximum resolution up to 4096x2304 at 60 Hz at millions of colors on two external displays or a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C)."

MacBook Pro "Core i5" 3.1 13" Touch/Mid-2017 Specs (Mid-2017 13" (Touch Bar), MPXV2LL/A*, MacBookPro14,2, A1706, 3163): …


My MacBook Pro has 4 USB-C ports, I'm using the left ones which operate at full speed (right ones are reduced).


Why can't I get full 5k resolution? Is it an issue with the MacBook, the connection, the screen or perhaps an iOS issue?


Additional links with information on the screen:

https://www.dell.com/support/article/dk/da/dkdhs1/sln314416/dell-u4919dw-system- requirements-and-supported-configuration…

https://www.dell.com/support/article/us/en/19/sln314339/dell-u4919dw-monitor-usa ge-and-troubleshooting-guide?lang=en#Usi…

https://www.dell.com/en-us/shop/dell-ultrasharp-49-curved-monitor-u4919dw/apd/21 0-arnw/monitors-monitor-accessories

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 21, 2018 11:09 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2021 5:35 PM

I think you should be using the DisplayPort input, based on this item under specs:


Scanning Frequency

DP1.4 : 5120x1440@60Hz (FRC)

HDMI2.0/USB-C : 3840x1080@60Hz (FRC) 2560x1440@60Hz (FRC)


To me, that says you only get the highest resolution over ONE input using DisplayPort 1.4 input.

Apple sells such a cable, rated for 5K


https://www.apple.com/shop/product/HLR62ZM/A/moshi-usb-c-to-displayport-cable


.


682 replies

Aug 8, 2020 4:29 AM in response to OiseauPy

There is a report that single cable 5120x1440 works with the MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports). If the 2019 is just a minor upgrade of your 2018, then your 2018 might work in Big Sur. If you try it, report your system info and results to https://forums.macrumors.com/threads/intel-graphics-and-5120x1440-testing-in-big-sur.2244174/

I haven't tried the public beta yet. Big Sur is only in beta so things could change for release.

Sep 4, 2020 12:30 AM in response to joevt

Sorry, but you are wrong. What matters for the GPU is only the maximum pixel clock. In the DELL case, it is only half the value as with 5k - and even less than 4k. Any GPU that supports 4k should also support 5120x1440 oob. There is no hardware reason why 5120 pixels width should be a limitation.


Regarding the older Intel CPU's, you may have a look at Bootcamp installations with Windows - there, 5120x1440 works oob like a charm. It is not a hardware limitation, but one of the Apple GPU software driver.

Jan 5, 2021 7:46 AM in response to marino389

I am using mine on Samsung CRG9 and Odyssey LC49G95T- both are 49" monitors. They were (individually, not separately) plugged in using a Display-Port (DP) from my Belkin dock and DP-DP cables supplied by Samsung. Immediately the M1 MBP recognised the 32:9 factor with 120 Hz & 200Hz refresh rates respectively.

When I accidentally used a HDMI port, the resolution dropped.

I use Switch Res X to confirm and set the monitor settings. It works comfortably on M1 MBP. 'Magnet' which is available from the Mac app store helps in positioning windows on the huge screen. Believe me, you will need some such or equivalent.

I don't have experience with the Dell4919DW, but I would expect the M1 MBP to handle it with ease.

Please keep in mind that the M1 MBP can handle only 1 external display. With a 49" display, only a rare user will want another external display.

Feb 12, 2021 12:58 PM in response to kanonendk

FINALLY figured out the best workaround after struggling with this for 6 months. Whenever you extend displays when connected via USB-C, the Dell would go dark and you cannot follow or see the mouse scroller on your laptop screen. I spoke to both Apple and Dell and they know it is a known issue, but neither knew for certain how to get the handshake to reset. Sometimes I would get luck and after messing with keys, the Touch Bar would show extend or mirror, when switching into mirror, handshake works. The way to force this would be using your key shortcut to change from extend to mirror (and vice versa) - Cmd + Dim button on the left side of your Touch Bar. This will allow you to now see your settings (albeit very small) on your laptop, change resolution to 3480 x 1080 and and mirrors fine. Another temp solution I figured out prior was clicking on your airplay to a device and for some reason that also works, however, after a while may kick airplay off and you have to re-sync.


I am hopeful this issue goes away and I am able to get full resolution with the new mac mini I just ordered, if not, I will return it and wait for a graphics card that can sync with no issue. PCs have NO ISSUES as it is truly plug and play with top resolution...so this is a mac 'handshake' issue.


Hope this helps others...drove me nuts trying to work around this (Apple rep asked me to please post if I was able to figure it out).


Good luck!

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Dell U4919DW / MacBook pro 5k issue

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