Dell U4919DW / MacBook pro 5k issue

Hi,


I have just purchased the Dell U4919DW monitor to use with my early 2018 MacBook Pro 13", but unfortunately I cannot choose full resolution 5120x1440 in the settings, max is 3840x1080. I have tried the app SwitchResX to manually set the 5k resolution without luck, only scaled.


From this link I read about my MacBook before purchasing the screen that:

"this model supports a maximum resolution up to 4096x2304 at 60 Hz at millions of colors on two external displays or a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C)."

MacBook Pro "Core i5" 3.1 13" Touch/Mid-2017 Specs (Mid-2017 13" (Touch Bar), MPXV2LL/A*, MacBookPro14,2, A1706, 3163): …


My MacBook Pro has 4 USB-C ports, I'm using the left ones which operate at full speed (right ones are reduced).


Why can't I get full 5k resolution? Is it an issue with the MacBook, the connection, the screen or perhaps an iOS issue?


Additional links with information on the screen:

https://www.dell.com/support/article/dk/da/dkdhs1/sln314416/dell-u4919dw-system- requirements-and-supported-configuration…

https://www.dell.com/support/article/us/en/19/sln314339/dell-u4919dw-monitor-usa ge-and-troubleshooting-guide?lang=en#Usi…

https://www.dell.com/en-us/shop/dell-ultrasharp-49-curved-monitor-u4919dw/apd/21 0-arnw/monitors-monitor-accessories

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 21, 2018 11:09 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2021 5:35 PM

I think you should be using the DisplayPort input, based on this item under specs:


Scanning Frequency

DP1.4 : 5120x1440@60Hz (FRC)

HDMI2.0/USB-C : 3840x1080@60Hz (FRC) 2560x1440@60Hz (FRC)


To me, that says you only get the highest resolution over ONE input using DisplayPort 1.4 input.

Apple sells such a cable, rated for 5K


https://www.apple.com/shop/product/HLR62ZM/A/moshi-usb-c-to-displayport-cable


.


682 replies

Dec 13, 2019 5:02 AM in response to joevt

joevt,


Thanks for your reply here...

https://discussions.apple.com/thread/8641919?answerId=251777696022#251777696022


I'll confess that I'm a bit nervous to start editing that type of information when I know nothing about using scripts or editing system files. I'm afraid I'd make a mistake and not know how to fix it.


Has anyone successfully implemented joevt's instructions so that the U4919DW works at full resolution? A success story would be helpful to see before I try and implement.

Dec 14, 2019 6:30 AM in response to J___K

Nope, still no fix for the U4919DW. My MacBook air is still announcin 3840x1080 as the highest possible resolution for the monitor. So if I understand it correctly the LG Monitor wit the resolution of 5120x1440 is working for the Dedicated graphic card models as for the onboard graphic cards too?

@joevt: Do you have a small manual how to use your script? Maybe I can try it.

Dec 16, 2019 9:48 AM in response to martin243

martin243 wrote:

I'm connecting to the LG via USB-C. Try going to the Preferences -> Displays and Option clicking on the Scaled radio button option. You will get a list of resolutions. The top of my list had 3840x1080, but it now has 5120x1440 as below...


https://discussions.apple.com/content/attachment/8bd14847-272d-4fee-87ff-aaebead20ca0


Martin,


Are you getting this resolution with a MAC MINI???? or are you getting this resolution with a MBP 15/16". This thread is for issues with the Mac Mini (intel GPU). If you are talking about this on a MBP 15 / 16 please post to a different thread!!!

Dec 28, 2019 4:18 AM in response to joevt

Hi joevt,


the Dell is connected to the left port of the two available ones on the left side. So the one thats closest to the MacBook Air display.

I'll send you the Diagnose in a few minutes. At the moment I installed and booted Windows again to show you the GPU-Z Output.


And the output of the Dell info menu:

Under MacOS.


Under Windows. And I am able to set different resolutions and refresh rates in the Intel GPU Settings.

Jan 16, 2020 4:13 AM in response to moejetz

@moejetz:

Your personal experience is not different. It is not working. You are just using a workaround! I don't want to use two cables to use my monitor, one has to be enough!

And that is the problem that Apple and no other, needs to fix! Adapt the OS to support 5120x1440.

You are using 2560x1440 twice.

If you try Bootcamp with Windows or Linux nativley on your macbook you will be able to use your display with one cable and nothing else!

Jan 27, 2020 7:12 AM in response to marino389

marino389 wrote:

Anyone out there happen to have access to the beta of 10.15.3? See any difference? If Apple created a workaround for the LD display in 10.15.2, I wonder if that means they are going to release additional workarounds for other ultrawide monitors in 10.15.3.


I have an LG display w/ a MBP 13". Is there some "work around" besides using PbP that will all me to get full 5120x1440 resolution using a single cable?


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Dell U4919DW / MacBook pro 5k issue

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