Dell U4919DW / MacBook pro 5k issue

This is exactly the same path I'm currently on ..... but still nowhere with it. Dell have washed their hands with my issue blaming Apple, Apple just haven't yet provided me with an actual reason for the issue ..... other than 'Looking into it'

Thanks for the update. I had a similar experience where the 'senior engineer' asked me to reset the display settings....... even though what they asked me to do was for the HDMI which doesn't even support this resolution!

It's worrying that this level of 'senior engineers' either do not actually know what the **** is going on, or they are trying to stall this whole scenario for as long as possible, whilst someone else can fix it via some kind of software update.

It looks like LG is jumping in with their own 32:9 5K monitor. Looks like our options are increasing. So far I'm seeing three monitors that are both 49" (32:9) and 5K resolution: Dell U4919DW, Philips 499P9H, & LG 49WL95C-W. The last two are yet to be released. Does anyone know of any other models (the Samsung has the same aspect ratio but not the resolution)?

If the compatibility issue is unique to the Dell model, I don't know how much interest Apple will have in making it work (we haven't seen them show much concern as of yet). But if the compatibility issue is going to be with any 5120 x 1440 display, I'm hoping that the release of all these monitors will motivate Apple to get the display issue resolved.

You are welcome to buy or return whatever equipment you wish, it's your decision.

Movers and Shakers from Apple can not be reached through this medium. The only people who read these forums regularly are other users like you.

Of course, but when both manufacturers have been made aware of this very thread and the multiple persons having this issue, it raises questions.

In addition to this - the fact I have emailed the Apple engineers twice over a 4 day period and not had a single reply is also not very confidence inspiring.

Anybody now if it is related to specific apple hardware.

I have a MacBook Pro (15-inch, 2016)

SP749. specs say it should support the resolution of the Dell Screen.

I am considering buying this display.

JimmyWillis had success connecting it to his 15" 2018 MacBook Pro (you can read about that earlier in this thread). With all the trouble everyone else is having, I'd be hesitant. One of the other three 32:9 5K monitors that are scheduled to be released soon may be more compatible.

Monitor is being connected over USB-C. Does anyone know how to enable/disable MST on a Dell monitor? I didn't see options for that. Also, I got an email response from Samsung on their monitor specifications...

I’ve read this a few times and thought I’d pitch in as my U4919DW is arriving tomorrow. I have a 13” MacBook Pro with Touch Bar.

Forgive me for clarifying but are we saying that even though Apple say: “Supports a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C).”

It doesn’t? Is that because the monitor is USB-C and not Thunderbolt 3?

And the Moshi Thunderbolt 3 to DP adaptor doesn’t overcome that limitation?

Philips states in the short PDF spec sheet compatibility with “Mac OS X” for the 499P9H:

https://www.download.p4c.philips.com/files/4/499p9h_00/499p9h_00_pss_.pdf

Quote: “Plug & Play Compatibility: DDC/CI, Mac OS X, sRGB, Windows 10 / 8.1 / 8 / 7”

(3rd page, middle column). So theoretically, this has to work :-)

Pro: The Philips offers, next to some SuperSpeed USB ports, a Gigabit ethernet “dock”.

Con: Couldn’t find a “local” (means: within Germany) dealer offering the Philips yet, found only one in Denmark. Seems to be a bit too early as Philips only just released this thing. Spec sheet is online, but the product can’t be found on the Philips page yet.

@don luca

Radeon Pro 560 4096 MB

Intel HD Graphics 630 1536 MB

As far as I can tell, the color depth is the same as it was with my 27" Cinema Display. I've looked through the Color Profile but honestly I cannot really make sense of it. Let me know how I can determine this information from the profile and I'll share. Thanks!

Hi @don luca,

I assume it's using the Radeon (the energy tab under activity monitor shows "high perf"). My guess on the glitches I described above are due to macOS switching to use the Intel card after sleep and not correctly switching back to the high performance card when waking up.

Hey Toasty. Can you give more details of how you connected the Mini, the egpu and the monitor? One usb-c cable from Mini to egpu and another usb-c cable from egpu to Monitor? Is that what you did? Thanks

This thread is now 11 pages long. No one can provide you personalized support on thread this complicated.

If you would like Readers to help you think about your specific issues, rather than these issues in general, PLEASE start a new thread, give it a Title that will attract the Readers you want to hear from, and include your Mac model and your MacOS version.

Hello gtsbr

I suppose you are waiting for a solution with this screen and a mac with only a intel graphic card?

I own a Mac mini 2018 and i'm in this case.

it's a shame that it is working with windows and not with macOS....