Dell U4919DW / MacBook pro 5k issue

Hi,


I have just purchased the Dell U4919DW monitor to use with my early 2018 MacBook Pro 13", but unfortunately I cannot choose full resolution 5120x1440 in the settings, max is 3840x1080. I have tried the app SwitchResX to manually set the 5k resolution without luck, only scaled.


From this link I read about my MacBook before purchasing the screen that:

"this model supports a maximum resolution up to 4096x2304 at 60 Hz at millions of colors on two external displays or a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C)."

MacBook Pro "Core i5" 3.1 13" Touch/Mid-2017 Specs (Mid-2017 13" (Touch Bar), MPXV2LL/A*, MacBookPro14,2, A1706, 3163): …


My MacBook Pro has 4 USB-C ports, I'm using the left ones which operate at full speed (right ones are reduced).


Why can't I get full 5k resolution? Is it an issue with the MacBook, the connection, the screen or perhaps an iOS issue?


Additional links with information on the screen:

https://www.dell.com/support/article/dk/da/dkdhs1/sln314416/dell-u4919dw-system- requirements-and-supported-configuration…

https://www.dell.com/support/article/us/en/19/sln314339/dell-u4919dw-monitor-usa ge-and-troubleshooting-guide?lang=en#Usi…

https://www.dell.com/en-us/shop/dell-ultrasharp-49-curved-monitor-u4919dw/apd/21 0-arnw/monitors-monitor-accessories

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 21, 2018 11:09 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2021 5:35 PM

I think you should be using the DisplayPort input, based on this item under specs:


Scanning Frequency

DP1.4 : 5120x1440@60Hz (FRC)

HDMI2.0/USB-C : 3840x1080@60Hz (FRC) 2560x1440@60Hz (FRC)


To me, that says you only get the highest resolution over ONE input using DisplayPort 1.4 input.

Apple sells such a cable, rated for 5K


https://www.apple.com/shop/product/HLR62ZM/A/moshi-usb-c-to-displayport-cable


.


682 replies

Jul 8, 2019 12:38 AM in response to Lobster_wrangler

The 2019 MacBook Pro comes with 2 or 4 USB-C-Ports which include several technologies: USB3.1 for data transmission and connecting external devices, an "Alternate Mode" for connecting monitors and Thunderbolt 3 data transmission. Both, the Alternate Mode and Thgunderbolt may drive compatible monitors. The Alternate Mode includes DVI/HDMI and Displayport, both with additional data transmission.


In your case with the Radeon Pro 560X, you may connect the monitor to any of the integrated USB-C-Ports. Wether you use a USB-C to USB-C cable or a USB-C to Displayport Cable, you will get a connection via Displayport in either cases.

Aug 3, 2019 5:23 AM in response to Vulcanoo

Hi i have the same problem with the 499p9H.


When I connect with the USB C cable included the max resolution is 3840x1080.

With SwitchResX I can up to 5120x1440 but in 30hz.

No way to have 60hz or 70hz.

I put like you said USB 2.0....

When I try to add a new resolution with 60hz the system refuses....

Can you help me ?


I have a MBP 2018 with Vega 20


Thank

Sep 20, 2019 11:13 AM in response to JeanLuc7

Can anyone confirm this for me?


I'm looking at purchasing a MacBook Pro that will be compatible with the U4919DW monitor. I want it to work properly without any "workarounds." Full resolution out of the box. My understanding from this thread is that it must be a dedicated graphics card instead of the integrated one.


I talked to Apple sales today and I was told that ALL 13" MBPs (without exception) have integrated cards. And that ALL 15" MBPs (without exception) have dedicated cards. I was also told that you cannot customize a 13" to have a dedicated card.


Is this correct?

Oct 4, 2019 2:36 AM in response to darenjacobs

"I don't like the placement of the dock. I would like it to be in the

middle of the monitor and it's not. It's in the middle of the first

virtual monitor. "


Yes, for "dock-bottom" users, this is an issue. Mine is on the right side - there is so much less vertical space than horizontal that I did not want wasting it for the dock. The only remaining issue is the menu bar, which starts in the middle of my screen - but on the other side it helps to shorten mouse moves.

Oct 7, 2019 2:01 PM in response to askingretail

@askingretail Thank you for sharing your setup; personally $600 is a lot of money to spend after having spent £2000 on a new MacBook Pro.


I have installed Catalina and it does not solve the issue. Actually, now MacOS thinks it is a hi-dpi display and switched to a default "optimal" resolution of 1920x540.


I cannot believe that Apple can get away with advertising that this MacBook Pro can drive 5120x2880 resolution when it is not true with all the monitors. Are specs advertised on a website legally binding? Could we sue Apple for this?

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Dell U4919DW / MacBook pro 5k issue

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