Dell U4919DW / MacBook pro 5k issue

Hi,


I have just purchased the Dell U4919DW monitor to use with my early 2018 MacBook Pro 13", but unfortunately I cannot choose full resolution 5120x1440 in the settings, max is 3840x1080. I have tried the app SwitchResX to manually set the 5k resolution without luck, only scaled.


From this link I read about my MacBook before purchasing the screen that:

"this model supports a maximum resolution up to 4096x2304 at 60 Hz at millions of colors on two external displays or a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C)."

MacBook Pro "Core i5" 3.1 13" Touch/Mid-2017 Specs (Mid-2017 13" (Touch Bar), MPXV2LL/A*, MacBookPro14,2, A1706, 3163): …


My MacBook Pro has 4 USB-C ports, I'm using the left ones which operate at full speed (right ones are reduced).


Why can't I get full 5k resolution? Is it an issue with the MacBook, the connection, the screen or perhaps an iOS issue?


Additional links with information on the screen:

https://www.dell.com/support/article/dk/da/dkdhs1/sln314416/dell-u4919dw-system- requirements-and-supported-configuration…

https://www.dell.com/support/article/us/en/19/sln314339/dell-u4919dw-monitor-usa ge-and-troubleshooting-guide?lang=en#Usi…

https://www.dell.com/en-us/shop/dell-ultrasharp-49-curved-monitor-u4919dw/apd/21 0-arnw/monitors-monitor-accessories

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 21, 2018 11:09 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2021 5:35 PM

I think you should be using the DisplayPort input, based on this item under specs:


Scanning Frequency

DP1.4 : 5120x1440@60Hz (FRC)

HDMI2.0/USB-C : 3840x1080@60Hz (FRC) 2560x1440@60Hz (FRC)


To me, that says you only get the highest resolution over ONE input using DisplayPort 1.4 input.

Apple sells such a cable, rated for 5K


https://www.apple.com/shop/product/HLR62ZM/A/moshi-usb-c-to-displayport-cable


.


682 replies

May 16, 2020 3:03 PM in response to theplaz

Yes, there is tearing when scrolling or moving a window - video play in a window does not create tearing. Minor issue to me, but depends. I use the "separate spaces off" option, because cut windows in the middle would be a major issue for me. On my 49 DELL there are no differences in color, using the same color profile for both sides. Regarding the background picture, I only use a color gradient picture from blue to orange, which I have duplicated and mirrored to avoid color differences. However, I found 32:9 pictures that can easily be divided in two, which results in a perfect widescreen background. For smaller images, mirroring should help.


Regarding the Fullscreen option, I still do not know why Apple blacks out any other monitor (or at least make it an option) I have used a three-monitor setup for ages (now 2 with the DELL and a small 13"-Selfmade FullHD monitor for Outlook), and as this blackout was the only option when they introduced the feature in 10.7, I never got really familiar with Full screen mode

May 16, 2020 3:34 PM in response to JeanLuc7

Extended Desktop was available in the Mac-II in 1987, if you had two display cards available. It has always been extremely well-behaved, and since it is implemented at System level, available to all Applications that are not incredibly sloppy.


"Full Screen" is a reverse-port from the iPhone, the land of tiny screens and one-at-a-time processing.

Jun 26, 2020 6:05 PM in response to Mister_Highping

That's great news!

Hopefully this also works with older machines, in my case with a 2016 MBP with Intel Iris Graphics 550.

Just checked my virtual machine with Big Sure Beta 1. No changes to the EDID overrides in Big Sure, therefore they might have fixed the bug in the intel driver and not just provided a "hacky" workaround.

I will install Big Sure on a separate partition on my MBP this weekend and will come back with the results.

Jun 27, 2020 12:03 AM in response to joevt

The System Information.app shows the following information:

Intel UHD Graphics 617:

  Chipsatz-Modell:	Intel UHD Graphics 617
  Typ:	GPU
  Bus:	Integriert
  VRAM (dynamisch, maximal):	1536 MB
  Hersteller:	Intel
  Geräte-ID:	0x87c0
  Versions-ID:	0x0002
  Metal:	Unterstützt, Funktionsset macOS GPUFamily2 v1
  Displays:
Farb-LCD:
  Displaytyp:	Integriertes Retina-LCD-Display
  Auflösung:	2560 x 1600 Retina
  Framepuffertiefe:	30-Bit Farbe (ARGB2101010)
  Synchronisierung:	Aus
  Eingeschaltet:	Ja
  Helligkeit automatisch anpassen:	Ja
  Verbindungstyp:	Intern
Dell U4919DW:
  Auflösung:	5120 x 1440
  UI sieht aus wie:	5120 x 1440 @ 60 Hz
  Framepuffertiefe:	30-Bit Farbe (ARGB2101010)
  Display-Seriennummer:	8FFZWP2     
  Hauptdisplay:	Ja
  Synchronisierung:	Aus
  Eingeschaltet:	Ja
  Rotation:	Unterstützt
  Helligkeit automatisch anpassen:	Ja
  Verbindungstyp:	Thunderbolt/DisplayPort


And the AGDCDiagnose is attached to this post.



Jun 27, 2020 5:19 AM in response to Mister_Highping

Mister_Highping wrote:

Hopefully this is the right info you need:
https://discussions.apple.com/content/attachment/b7e42a89-5ff5-4b5f-94db-dc305702bfea

The output of the log stream doesn't bring any information.

The SwitchResX output looks good.


For log stream, you type it in Terminal.app, turn off the display, press Command-K to clear the Terminal.app, then connect the display, and when you see an image, select all, then copy and paste into a new plain text file.


I wonder if I need to override my display's EDID to match your Dell to get the 5120x1440 mode working? Nope, that doesn't seem to work - my display shows up as U4919DW instead of XV273K and has a 3840x1080 timing, but not 5120x1440. Maybe it works for Intel UHD Graphics 617 but not Intel UHD Graphics 630?


Jul 10, 2020 8:03 AM in response to olikars

<<Oh so I could also "split" the screen in 3 windows - left, middle, right? If so, what's the difference between this workaround and the "real deal" using it as one screen with the full resolution?>>


There is nothing wrong with that CONCEPT, but your description uses terminology already used for something that is NOT the same as what you are describing. Apple uses "split screen" to do literally that: spit an existing screen into multiple panes.


You would be Using "Extended Desktop" and the Arrange pane to create a large extended desktop from two virtual screens side-by side on the existing Display, run by two cables. Then you can open as many windows and place them wherever you want on that "Extended Desktop"



.

Jul 11, 2020 6:35 AM in response to olikars

<<So with this workaround I can't emulate using three screens and put e.g. a browser in the middle of the screen because I can only put a window either on the "left screen" or on the "right screen" but a window can't span both screens in the middle. >>


Practically speaking, that is NOT correct.


You can open three WINDOWS and place them in any positions across the ENTIRE Extended Desktop, INCLUDING as many as you like split across the virtual "seam" between the displays. You can create three short windows the full width of the Extended Desktop, and stack all of them across the "seam". Or you can create one to the left, one across the center, and one toward the right. But NOT "split screen" -- that term means something else.


Or you can create one Enormous Window and have it take up almost all the available space. But with Extended desktop, "Full Screen" setting is not useful, and the MenuBar stays on one display.

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Dell U4919DW / MacBook pro 5k issue

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