stuck running package scripts
I recently updated to mojave and now every time i try to install new software I'm unable, the installer is stuck on "running package scripts"
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Joseph_S.
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Community Specialist
Hello taliboliver,
Thank you for posting in the Apple Support Communities. I understand you've been unable to install new software recently.
To double-check, does this happen when installing a particular app, or is it with all apps? If it seems to be just one app, you might try deleting the installer and then re-downloading to test.
If the issue is happening with all apps, you might try installing an app in safe mode to test. This will run a quick diagnostic/repair, and then it prevents certain items from loading that could be causing this behavior. Here's how to Use safe mode to isolate issues with your Mac :
Kind regards.
Thank you for posting in the Apple Support Communities. I understand you've been unable to install new software recently.
To double-check, does this happen when installing a particular app, or is it with all apps? If it seems to be just one app, you might try deleting the installer and then re-downloading to test.
If the issue is happening with all apps, you might try installing an app in safe mode to test. This will run a quick diagnostic/repair, and then it prevents certain items from loading that could be causing this behavior. Here's how to Use safe mode to isolate issues with your Mac :
Depending on how safe mode goes, you might also try installing the software in a new user. This will determine if there's an issue with your user account that's preventing the install from completing. Here's How to test an issue in another user account on your Mac :Start up in safe mode
To start up in safe mode:
- Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
- Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.
To leave safe mode, restart your Mac without pressing any keys during startup.
If an issue doesn't happen in safe mode
If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.
- If the issue comes back, you might have incompatible login items.
- If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.
I hope these steps help with the installation issue.Use another account for testing
If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:
- Choose Apple menu () > System Preferences, then click Users & Groups.
- Click
, then enter an administrator name and password.
- Click the Add button (+) below the list of users.
- Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).
If you plan to test with any of the documents in your own account, make those documents available to the new account. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). You can then move them to other folders after you log in as the new user.
Then log out of your account and log in with the new account:
- Choose Apple menu > Log out.
- At the login window, log in with the name and password of the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step.
Now try to reproduce the issue in the new account. If you need to set up an email account or other account in order to test, you can do so.
If the issue doesn't happen in the other account
If the issue doesn't happen in the new user account, the issue is related to the settings or files in your own account.
If you need help with a specific alert or issue, search the Apple Support website for the text of the alert. If the issue happens in only one app in your account, it might be related to one of that app's settings. Check the app's documentation or support website for help.
You can remove the new user account when you're done testing. Follow the steps for creating a new account, but click the Remove button (–) instead of the Add button (+). Before removing the account, make sure that you don't need any of the files or settings you created or copied in that account.
If the issue happens in the other account
If the issue happens in the other user account:
- Make sure that your software is up to date.
- Try using Safe Mode to resolve the issue.
- Check for other software or hardware issues.
Kind regards.