i cant see the ringtones from my iphone on itunes because i changed computer

i cant see the ringtones from my iphone on itunes because i changed computer

Posted on Nov 24, 2018 7:56 AM

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2 replies

Nov 26, 2018 9:30 AM in response to shayfromjerusalem

I can only see one custom ringtone added after my last iPhone restore from backup. A dozen older custom ringtones appear on the iPhone and work normally, but do not show in iTunes.

To me, this confirms that iTunes doesn’t list all the items that I think it should list.

Not a big deal per se, but the only way to remove them, seems to be a total erasure of the phone.

Nov 26, 2018 8:08 AM in response to shayfromjerusalem

Hello shayfromjerusalem,

Thank you for posting in the Apple Support Communities. It sounds like you're running into an issue with ringtones.

From your post, it sounds like you may want to delete a ringtone from your iPhone, but you're not seeing it available in iTunes to do so. If that's correct, check out these steps from the article Use tones and ringtones with your iPhone, iPad, or iPod touch :

Use iTunes to delete custom tones that you manually added to your iOS device

If you manually added custom tones to your iOS device, you can delete them from your device using iTunes.

  1. Connect your device to your computer.
  2. Open iTunes. Make sure that you have the latest version.
  3. Click your device in the left sidebar, then click Tones.
  4. Control-click or right-click the tone that you want to delete, then click delete tone.User uploaded file

If you don't see an option to delete tone, you might have to turn off "Manually manage music and videos":

  1. In the upper-left corner of iTunes, click User uploaded file.
  2. Scroll down to the Options section, and uncheck the box next to "Manually manage music and videos." Then click done.

You might see a message that your device is synced with another library. This means that you've used a different computer to sync your device in the past, and iTunes can't sync without first erasing and replacing all iTunes content on your device.


I hope this helps you!

Have a great day.

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i cant see the ringtones from my iphone on itunes because i changed computer

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