My apple desktop is running super slow.
My apple desktop is running super slow. Can you please help me?
Thank you!
EtreCheck version: 5.0.8 (5A019)
Report generated: 2018-11-25 12:28:51
Download EtreCheck from https://etrecheck.com
Runtime: 5:19
Performance: Below Average
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.
Adware - Adware detected.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable RAM - This machine has upgradeable RAM that would help its performance.
Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
iMac (27-inch, Mid 2011)
iMac Model: iMac12,2
1 3.1 GHz Intel Core i5 (i5-2400) CPU: 4-core
4 GB RAM - Upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1333 ok
BANK 1/DIMM0 - 2 GB DDR3 1333 ok
BANK 0/DIMM1 - Empty
BANK 1/DIMM1 - Empty
Video Information:
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 1600 x 900
Drives:
disk0 - ST31000528AS 1.00 TB (Mechanical - 7200 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (242.77 GB used)
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (756.31 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en5: iPhone
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
OS X El Capitan 10.11.6 (15G22010)
Time since boot: Less than an hour
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Adware:
Launchd: ~/Library/LaunchAgents/Pogypon.dolnwoad.plist
Reason: Adware developer match
Executable: ~/Library/Application Support/Pogypon/Pogypon.app/Contents/MacOS/AppMP -trigger download -isDev 0 -installVersion 1407 -firstAppId 1478616638660322 -sig MAAYAN_PORTER_SIGNATURE -identity Pogypon
Launchd: ~/Library/LaunchAgents/Pogypon.uadpte.plist
Reason: Adware developer match
Executable: ~/Library/Application Support/Pogypon/Pogypon.app/Contents/MacOS/AppMP -trigger update -isDev 0 -installVersion 1407 -firstAppId 1478616638660322 -identity Pogypon -sig MAAYAN_PORTER_SIGNATURE -agentUpdate 0
Launchd: ~/Library/LaunchAgents/Pogypon.AppVemoral.plist
Reason: Adware developer match
Executable: ~/Library/Application Support/Pogypon/Pogypon.app/Contents/MacOS/AppMP -trigger AppRemoval -isDev 0 -installVersion 1407 -firstAppId 1478616638660322 -identity Pogypon
Launchd: ~/Library/LaunchAgents/pronto.notification.plist
Reason: Adware name match
Executable: ~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp -trigger notification -app_name ProntoApp -emid b86705cb6e5eb36b47dbfd51e5cf6827
Launchd: ~/Library/LaunchAgents/pronto.update.plist
Reason: Adware name match
Executable: ~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp -trigger update -app_name ProntoApp
Launchd: ~/Library/LaunchAgents/Pogypon.btvlit.plist
Reason: Adware developer match
Executable: ~/Library/Application Support/Pogypon/Pogypon.app/Contents/MacOS/AppMP -trigger ltvbit -isDev 0 -installVersion 1407 -firstAppId 1478616638660322 -identity Pogypon
Launchd: ~/Library/LaunchAgents/Pogypon.disable.plist
Reason: Adware developer match
Executable: ~/Library/Application Support/Pogypon/Pogypon.app/Contents/MacOS/AppMP -trigger disable -isDev 0 -installVersion 1407 -firstAppId 1478616638660322 -identity Pogypon
Launchd: ~/Library/LaunchAgents/Smokyashan.isengard.plist
Reason: Adware name match
Executable: ~/Library/Application Support/Smokyashan/Smokyashan.app/Contents/MacOS/AppNOS -trigger update -isDev 0 -installVersion 1175 -firstAppId 1434976216979282 -identity Smokyashan -sig NOSIGNATURE_SIGNATURE -agentUpdate 2
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.crashplan.engine.plist
Executable: /Applications/CrashPlan.app/Contents/MacOS/CrashPlanService -Dapp=CrashPlanService -Xmn10m -Xms15m -Xmx1024m -DappBaseName=CrashPlan -Djava.awt.headless=true -Dfile.encoding=UTF-8 -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -DCP_USER_NAME= -DCP_USER_HOME= -cp lib/com.backup42.desktop.jar:lang com.backup42.service.CPService CP_USER_NAME= CP_USER_HOME=
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.amazon.music.plist
Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist
Executable: /Library/Application Support/Seagate/TBLoopDriveParams
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
55 32-bit apps
Kernel Extensions:
/Library/Extensions
[Not Loaded] Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.7 (26995) - SDK 10.4)
/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.7 (26995) - SDK 10.4)
[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.7 (26995) - SDK 10.5)
[Not Loaded] SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.7 (26995) - SDK 10.4)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 160 Apple tasks |
| [Running] | 61 Apple tasks |
| [Killed] | 12 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 47 Apple tasks |
| [Loaded] | 162 Apple tasks |
| [Running] | 70 Apple tasks |
| [Killed] | 12 Apple tasks |
| [Other] | One Apple task |
Launch Agents:
| [Running] | com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-06-05) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-09-22) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-15) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.crashplan.engine.plist (? 42bfd342 - installed 2018-01-09) |
| [Running] | com.seagate.TBDecorator.plist (? 595582c - installed 2015-11-02) |
User Launch Agents:
| [Loaded] | pronto.notification.plist (Eran Dandan - installed 2018-09-01) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-19) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-10-24) |
| [Loaded] | Smokyashan.isengard.plist (Adware - installed 2018-08-13) |
| [Loaded] | Pogypon.disable.plist (Maayan Porter - installed 2018-11-12) |
| [Loaded] | Pogypon.btvlit.plist (Maayan Porter - installed 2018-11-12) |
| [Loaded] | Pogypon.dolnwoad.plist (Maayan Porter - installed 2018-11-12) |
| [Running] | com.amazon.music.plist (? 0 - installed 2017-11-10) |
| [Loaded] | Pogypon.AppVemoral.plist (Maayan Porter - installed 2018-11-12) |
| [Loaded] | pronto.update.plist (Eran Dandan - installed 2018-09-01) |
| [Loaded] | Pogypon.uadpte.plist (Maayan Porter - installed 2018-11-12) |
User Login Items:
CCC User Agent.app (Bombich Software, Inc. - installed 2017-09-22)
(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
ConnectService.app (? - installed 2012-10-14)
(/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
CrashPlan menu bar.app (Code 42 Software - installed 2017-11-07)
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Download Manager.app (Neurotic Media, LLC - installed 2015-04-17)
(/Applications/Download Manager.app)
Dropbox.app (Dropbox, Inc. - installed 2018-11-08)
(/Applications/Dropbox.app)
iTunesHelper.app (Apple - installed 2018-11-25)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
Flip4Mac WMV Plugin: 2.3.8.1 (installed 2011-01-13)
FlashPlayer-10.6: 31.0.0.153 (installed 2018-11-21)
QuickTime Plugin: 7.7.3 (installed 2018-11-25)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-24)
AdobePDFViewer: 19.008.20080 (installed 2018-10-24)
Flash Player: 31.0.0.153 (installed 2018-11-21)
Default Browser: 601 (installed 2016-07-27)
SharePointBrowserPlugin: 14.6.0 (installed 2016-02-07)
Silverlight: 5.1.50428.0 (installed 2016-06-25)
iPhotoPhotocast: 7.0 (installed 2012-04-10)
Safari Extensions:
| Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/ (installed 2015-07-02) |
3rd Party Preference Panes:
Flash Player (installed 2018-11-15)
Flip4Mac WMV (installed 2011-01-13)
Seagate Dashboard for Mac OSX (installed 2017-09-17)
Time Machine:
Skip System Files:
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 243.03 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 41
Oldest backup: 2018-01-04 21:01:32
Last backup: 2018-05-25 15:09:54
Performance:
System Load: 1.70 (1 min ago) 1.54 (5 min ago) 1.35 (15 min ago)
Nominal I/O speed: 5.80 MB/s
File system: 40.43 seconds
Write speed: 52 MB/s
Read speed: 63 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 2 % | 5 % | 1 % | 1 % | 2 % |
| User | 4 % | 10 % | 2 % | 3 % | 2 % |
| Idle | 93 % | 85 % | 97 % | 96 % | 96 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| mds | Apple | 26.82 % | |
| EtreCheckPro | Etresoft, Inc. | 12.12 % | |
| mds_stores | Apple | 6.10 % | |
| WindowServer | Apple | 2.60 % | |
| kernel_task | Apple | 2.14 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 588 MB | |
| EtreCheckPro | Etresoft, Inc. | 339 MB | |
| com.apple.WebKit.WebContent | Apple | 130 MB | |
| Safari | Apple | 95 MB | |
| Finder | Apple | 55 MB |
Virtual Memory Information:
| Available RAM | 1.47 GB |
| Free RAM | 496 MB |
| Used RAM | 2.53 GB |
| Cached files | 1007 MB |
| Swap Used | 30 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Gatekeeper Configuration Data | 156 | 2018-10-30 |
| Adobe Flash Player | 31.0.0.153 | 2018-11-21 |
| Security Update 2018-004 | 10.11.6 | 2018-11-25 |
| Safari | 11.1.2 | 2018-11-25 |
| iTunes | 12.8 | 2018-11-25 |
Diagnostics Information (past 7 days):
2018-11-25 12:21:26 Finder.app Crash
/System/Library/CoreServices/Finder.app
objc_msgSend() selector name: windowNumber |
2018-11-25 11:58:38 Last Shutdown Cause: -128 - Unknown
2018-11-20 15:25:31 com.apple.WebKit.WebContent CPU (2 times)
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
End of report
iMac, OS X El Capitan (10.11.6), null