Find serial number of device sent to giveback

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Level 1

8 points

Find serial number of device sent to giveback

I registered my Apple Watch 3 for the giveback program. They sent a return box to my home and I factory reset My watch and sent it off.

Tracking number shows it arrived at their facility October 12. However, my email is not recognized, my alternate email is not recognized and brighstar says they can’t find any record of my transaction. They said they “might” be able to find it if I can give them the serial number but of course I don’t have the device anymore and I factory reset the watch so it no longer shows in my phone.

is there a way to retrieve serial numbers that used to be associated with my apple account?

Watch Series 3 (GPS + Cell) Alum 42mm, iOS 11.4.1

Posted on Nov 26, 2018 6:41 PM

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Answer 1

Nov 27, 2018 7:50 AM in response to FiestaBeavs

Try my last suggestion, logging into My Support and then looking at My Devices, you'll find the S/N there for sure.

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Answer 2

Nov 27, 2018 10:41 AM in response to FiestaBeavs

FiestaBeavs wrote:

It doesn’t show devices that were factory reset as required to send the device in for trade in.

Oh that's right, sorry. I don't know of any other way to obtain your old Watch's S/N. I think your only actions can be to continue to work with Brightstar and the shipper. Maybe start with Apple directly at 1-800-MY-APPLE and explain your situation.

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Answer 3

FiestaBeavs Author

Level 1

8 points

Nov 27, 2018 10:21 AM in response to rockmyplimsoul

Unfortunately it only shows my current phone and watch 4. It doesn’t show devices that were factory reset as required to send the device in for trade in. Was hoping there was a way to look at serial numbers for devices that used to be associated with my apple ID

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