I want to cancel my subscription, well i thought i had cancelled but $38.96 was drafted from my checking account yesterday. for the app enlight photofox: photo editor, unlimited access yearly fee of $35.99
when i go to setting to manage subscription and click on Enlight Photofox to cancel it does not give me that option.
Deleting an app does not cancel a subscription. The reason there is no cancel option is because it covers the year and cancels on its own (expiry Nov 2019).
The cancel option only appears on subscriptions that auto renew and cancelling then disables the renewal. Users are still billed for the current cycle regardless of if they use it.
You can use the report a problem via your email invoice and request a refund. Just be aware there is no guarantee.
No, you said you may have canceled it and then admitted you just deleted the app and that is not the same as cancelling. As I said, there is no option to cancel because the subscription doesn’t auto renew, it expires on its own. However, even when there is the option to cancel, it is simply to disable the renewal and you are still expected to pay for the current term whether you use the service or not. I advised to request a refund through your invoice.
Everything stated was a fact, regardless of if you felt it was helpful.
this is a user helping other users with tech questions you are not addressing apple here
or
The same day I subscribed I deleted because the app. Didn’t like the app, which also was to complicated didn’t want to bother with it . I tried figuring it out but didn’t like .
This is what I’m seeing *I don’t see a cancel button
You’re not being helpful at all. The very first day I downloaded the app I was able to cancel my subscription but the several days went by (I was assuming it was canceled) and bam the fee for the annual subscription was drafted from my bank account
And now when I try to cancel my subscription it does NOT Give me that option
Can you please give me a number I can call to talk to someone? thank you
Did you in fact cancel the subscription? If so, was it before or after the renewal date?
What exactly is showing when you go into the subscription (may be helpful to have a screenshot)
Thank you
My issue has been resolved through other means
how can i cancel my subscription if it does not give me the option to cancel?
