You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot get sound to work on Screenshot

I've read everything onlineI could and cannot seem to get the sound back on my screenshots. I've checked system preferences (sound), checked that the volume was turned on, etc. I really depend on the sound for my shots. Any thoughts on what to try next?

MacBook Pro with Retina display, macOS High Sierra (10.13.6)

Posted on Nov 27, 2018 8:22 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2018 11:09 AM

Hey cheryljane,

Thanks for getting back to us and clarifying that. Do you have anything connected to your Mac ports? If so, let's remove them, restart your Mac and see what happens. Also, does this behave the same in safe mode or with another user account? This links can show you how you can test this in both.
Use safe mode to isolate issues with your Mac
How to test an issue in another user account on your Mac

Cheers.
4 replies
Question marked as Top-ranking reply

Dec 1, 2018 11:09 AM in response to cheryljane

Hey cheryljane,

Thanks for getting back to us and clarifying that. Do you have anything connected to your Mac ports? If so, let's remove them, restart your Mac and see what happens. Also, does this behave the same in safe mode or with another user account? This links can show you how you can test this in both.
Use safe mode to isolate issues with your Mac
How to test an issue in another user account on your Mac

Cheers.

Nov 29, 2018 8:24 AM in response to cheryljane

Hey cheryljane,

Welcome to Apple Support Communities. I understand that you're unable to hear the sound effect on your Mac when your take screenshots. I can understand how important it is to hear this and want to help. If you go to System Preferences > Sound > and under the “Sound Effect” tab, do you have the box next to “Play user interface sound effects” checked? If not, you'll want to be sure this is enabled and test your screenshots.

Let me know if this helps.

Cheers.

Dec 1, 2018 11:09 AM in response to pedro d

Pedro,

Thank you for all the info. I didn't have anything plugged into the ports. I haven't needed to try the above steps that you proposed as it is now working. I toggled all the previous buttons in preferences (sound, etc) and restarted. The sound is now working, however, I had already done that once before but I guess two times is charmed! Thanks again. I will keep your solutions handy in the event this happens again.


Cheers to you.

Cannot get sound to work on Screenshot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.