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your account has been disabled in the app store and itunes

your account has been disabled in the app store and itunes

Posted on Nov 28, 2018 7:27 PM

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Question marked as Top-ranking reply

Posted on Mar 6, 2019 12:18 PM

If you are seeing the error that your account has been disabled in the App Store and in iTunes, it looks like you will need to Contact Apple Support according to this article: If you see a message that says 'Your account has been disabled in the App Store and iTunes’



[Edited by Host]

428 replies

Jun 27, 2019 2:15 PM in response to shihab192

shihab192 wrote:

Was iTunes charged my bank account £9.99 a month then I went to bank cancel

That was a big mistake; that told Apple that your payment method was no longer valid. The correct response when dealing with a reputable company is to contact the company to get the charge adjusted. Now Apple no longer trusts you. If you want to continue using Apple services you will have to regain their trust.


The simple solution to a recurring charge, which you should have used, is described here-->View, change, or cancel your subscriptions - Apple Support


And the way to resolve the immediate problem is contained in the Apple Recommended post at the top of this page.

Jun 27, 2019 5:07 PM in response to shihab192

You can wait until heck freezes over, and then wait some more until you follow the instructions in the Apple Recommended post at the top of this page. However, as the scroll function of your browser may be broken, here it is again:


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


In the event you are not familiar with browser conventions, the blue text is called a "link" and if you click on it with your mouse a new page will open with additional instructions.

Oct 1, 2019 9:26 AM in response to King_Penguin

Option 1


Visit https://iforgot.apple.com/

Enter your Apple ID and press Continue

The web site will ask you a Security questions or your mobile number to verify.

Follow the instructions.



Option 2


  • On your iOS device go to Settings.
  • And Sign Out from ICloud iTunes & App Store.
  • Then Sign in using your new Apple ID password.



Option 3


As King_Penguin mentioned. you have to contact apple.

Customer Service


Thanks



your account has been disabled in the app store and itunes

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