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My OS is Windows 7 Home SP1 64bit and my iPhone is a 4s and the iOS is 9.3.1 and iTunes is the latest version. I think it can't find a driver.

Here is the output

Device driver not successfully installed. Iphone has a Red X Device unplugged.


What is wrong?

iPhone 4S, iOS 9.3.1

Posted on Nov 29, 2018 7:04 AM

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Question marked as Top-ranking reply

Posted on Nov 29, 2018 10:44 AM

Perhaps the "If you use a Windows PC" or "If your device still isn't recognized" sections of this article will help:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


You might also want to look at the "Repair iTunes" section of this article:

If you can't install or update iTunes for Windows - Apple Support

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