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User profile for user: kimberyee
kimberyee Author
User level: Level 1
4 points

iPhone 7 Battery won’t hold a charge for long

Why does my iPhone 7 battery keep draining down to nothing when I just charged it completely? I’ve tried everything to improve the battery length, but nothing is helping. Any suggestions would be much appreciated!

iPhone 7, iOS 12.1

Posted on Nov 29, 2018 7:23 AM

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Question marked as Top-ranking reply
User profile for user: pedro d
pedro d
User level: Community Specialist

Posted on Nov 30, 2018 2:31 PM

Hello kimberyee,


Thanks for visiting the Apple Support Communities and asking about your iPhone battery. Let me offer some things to check for this.


First and most important will be to check out this help article about batteries: Maximizing Battery Life and Lifespan Tips for iPhone, iPad, and iPod touch - Apple Support


The article includes lots of great information along with multiple tips to help you maximize your battery life. Once you have gone through all the tips, if you are still experiencing issues, this help article talks about the importance of using and storing your device within the recommended temperatures: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support


If you are using your device in conditions outside of the normal recommended ambient temperatures, the device may behave differently than described in that article.


Next, I recommend checking your settings. Please review all your settings to ensure you are getting maximum life from your battery based on how you utilize your iPhone. This article will help: About the battery usage on your iPhone, iPad, and iPod touch - Apple Support


Another thing you can check is Background App Refresh and adjust as necessary. This can be found in Settings > General > Background App Refresh. This article talks about this: Switch apps on your iPhone, iPad, or iPod touch - Apple Support


Use Background App Refresh


After you switch to a different app, some apps run for a short period of time before they're set to a suspended state. Apps that are in a suspended state aren’t actively in use, open, or taking up system resources. With Background App Refresh, suspended apps can check for updates and new content.

If you want suspended apps to check for new content, go to Settings > General > Background App Refresh and turn on Background App Refresh. If you quit an app from the app switcher, it might not be able to run or check for new content before you open it again.

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Thanks again and have a great rest of your day.
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Question marked as Top-ranking reply
User profile for user: pedro d
pedro d
User level: Community Specialist

Nov 30, 2018 2:31 PM in response to kimberyee

Hello kimberyee,


Thanks for visiting the Apple Support Communities and asking about your iPhone battery. Let me offer some things to check for this.


First and most important will be to check out this help article about batteries: Maximizing Battery Life and Lifespan Tips for iPhone, iPad, and iPod touch - Apple Support


The article includes lots of great information along with multiple tips to help you maximize your battery life. Once you have gone through all the tips, if you are still experiencing issues, this help article talks about the importance of using and storing your device within the recommended temperatures: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support


If you are using your device in conditions outside of the normal recommended ambient temperatures, the device may behave differently than described in that article.


Next, I recommend checking your settings. Please review all your settings to ensure you are getting maximum life from your battery based on how you utilize your iPhone. This article will help: About the battery usage on your iPhone, iPad, and iPod touch - Apple Support


Another thing you can check is Background App Refresh and adjust as necessary. This can be found in Settings > General > Background App Refresh. This article talks about this: Switch apps on your iPhone, iPad, or iPod touch - Apple Support


Use Background App Refresh


After you switch to a different app, some apps run for a short period of time before they're set to a suspended state. Apps that are in a suspended state aren’t actively in use, open, or taking up system resources. With Background App Refresh, suspended apps can check for updates and new content.

If you want suspended apps to check for new content, go to Settings > General > Background App Refresh and turn on Background App Refresh. If you quit an app from the app switcher, it might not be able to run or check for new content before you open it again.

User uploaded file



Thanks again and have a great rest of your day.
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iPhone 7 Battery won’t hold a charge for long

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