I received this email and I like to know  it's false or true

milanfromktm--

They will fix it by replacing the mainboard, RAM, and drive, which are soldered to the mainboard.

You should make a backup before servicing, if possible. You will Not be getting the same drive back, and it is very unlikely you will get your files back.

If it could be fixed by an update, they would not need a special service program.

fabo411--

There is only a repair program for the units without touchbar.

What are your symptoms?

if you can boot up with a USB drive, what happens when you run Disk Utility?

Is the original Boot drive seen inside Disk Utility? Can you do a Repair Disk / FirstAid on it?

If Nepal's flag is not shown, Apple does not have an official presence in that country, neither directly nor through approved Resellers and Apple-Authorized Service Providers. Getting warranty service there will be impossible.

Apparently true.

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program - Apple Support

You’re quite welcome.

I bought my macbook pro from US through my brother and I'm using it in Nepal right now....I checked my mail and saw the same mail.....what do I do now? 😕

the problem is I can't find my country Nepal's flag ....there are few shops who sell apple products claiming they are authorized distributors here but I don't think they'll be of any help to me 😟

so will they fix it with an update? And what if I don't service my drive? any idea? Cause I won't be able to do anything with my laptop I guess

Mine SSD just dead yesterday(13 inch 2017 with TouchBar). I hope it is the same issue, and we will have a repair program as well

Sadly, I cannot create a backup. It does not even boot up in recovery

mode, i get the finder icon with questionmark. I was able to boot up only with usb drive but it cannot find the internal volume:(

do you know how much the replacement costs?

I do not see the original drive, only the externals drives are visible.