Level 1

8 points

Apple watch stuck on provisioning/deprovisioning ( Series 4 GPS+cellular a2008)

I use the new series 4 watch (GPS + Cellular) bought in india A2008 version,My data was working on watch properly But one day i had to change the sim urgently on my phone,

Now my watch is not able to set up data, Contacted apple they said contact airtelSpoke to airtel they deactivated and told me to try again,

But here is the problem, whenever i try to set up the data from phone the page gets stuck on provisioning/deprovisioning screen with no buttons on it to proceed further, therefore i have to cancel it everytime.I feel really hopless as i have reset my watch again and again and my phone and airtel keeps telling me theyre working on it.But this tech is too new for indian carriers to understand. :/

Apple Watch Series 4, iOS 12.1, A2008, Cellular + GPS, AirTel Carri

Posted on Dec 2, 2018 12:39 AM

Top-ranking reply

DMC2019

Level 1

4 points

Posted on Feb 19, 2019 2:05 AM

Finally got sorted ... explained Airtel customer care about the problem.. spoke with a supervisor.. they said a call back will be done by Airtel technical team .. technical team did not call back .. so raised the issue again with customer care senior executive (this can be done by calling Airtel and asking to talk to the supervisor) ... post which got an email from 121 that iwatch has been de linked ... after a day or so you get a message that it has been activated ... upon trying again it was resolved ..

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32 replies

Jan 11, 2019 7:57 PM in response to Mx7mmd

I have the same problem.

did u guys find a solution??? Or did Airtel fix this issue?

subin83

Level 1

4 points

Jan 11, 2019 8:08 PM in response to Antsinmypant

No solution yet.. struggling with airtel team, they haven’t fixed it yet... been following up for a week now

Jan 12, 2019 10:57 PM in response to subin83

Same here.....please give us an update if this issue is resolved.

Even I’ll do the same.

Jan 21, 2019 7:44 AM in response to Antsinmypant

Thanks for the reply. I will try my luck and see how it goes

Feb 18, 2019 10:54 PM in response to vimalchhadva

what is resolution for that ??

Feb 19, 2019 12:58 AM in response to Mx7mmd

i am also struggling at this point . no solution from customer care or airtel store. these guys answer differently. i am facing this issue when my sim got ported from andhrapradesh to chennai.

Feb 19, 2019 1:06 AM in response to Mx7mmd

same problem. if anybody finds a solution please send the clear steps. i will also do from my side

Feb 19, 2019 7:54 AM in response to applewatchsanthosh

Is it resolved forbu

Feb 19, 2019 7:55 AM in response to SV.M

Did u get resolved

Feb 19, 2019 7:59 AM in response to vimalchhadva

Is it resolved ??

SV.M

Level 1

32 points

Feb 19, 2019 8:45 AM in response to Provisioning

Yes it is resolved

DMC2019

Level 1

4 points

Feb 19, 2019 11:01 AM in response to Provisioning

Yes

Feb 19, 2019 4:14 PM in response to DMC2019

How ? Please tell

Feb 20, 2019 4:04 AM in response to Antsinmypant

how to get in touch with backend team?if you know how to get in touch please help me

ravi j

Level 1

4 points

Jan 14, 2019 10:52 PM in response to vimalchhadva

Hi,

Even i am facing the same problem, from last 3 days and couldn't complete the process of activating the Mobile plan for my Apple Watch.

Please help me to resolve the issue. Contacted Airtel Couple of times , and followed the steps as mentioned. Even though couldnt resolve the issue.

Thanks in Advance.

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Apple watch stuck on provisioning/deprovisioning ( Series 4 GPS+cellular a2008)