How do I reset my MacBook Pro to factory settings if the keyboard doesn't work?

I have had my MacBook Pro for about 3 years now. It is a late 2015 model. A few weeks ago, the keyboard and track pad stopped working. I connected a HP keyboard and mouse to use until I got a new Mac. How do I reset my old Mac to factory settings if the keyboard isn't working? I know you need to press the command and R keys while the computer is restarting to get to where you can reset the computer, but I can't do this since my keyboard isn't working and I don't have a keyboard that has a command key.

MacBook Pro, macOS Mojave (10.14)

Posted on Dec 2, 2018 6:25 PM

Reply
3 replies

Dec 4, 2018 3:44 AM in response to cbt01

You can use a Bluetooth or wireless mouse or keyboard, but if you wanted to do that you could have just bought an iMac instead.


1. Delete .plist files

Property List (plist) files are used to store user preference files related to software. Deleting them will reset your keyboard and trackpad back to factory settings. Before you go ahead and do this, you should backup your Mac using the Time Machine in case anything goes wrong.

1. Press Command+Shift+G in the Finder.

2. Enter ~/Library/Preferences/ and click Go.

3. Locate the following files:

  • com.apple.driver.AppleBluetoothMultitouch.trackpad.plist - Magic Trackpad
  • com.apple.driver.AppleBluetoothMultitouch.mouse.plist - Magic Mouse
  • com.apple.driver.AppleHIDMouse.plist - wired USB mouse
  • com.apple.AppleMultitouchTrackpad.plist
  • Com.apple.preference.trackpad.plist

4. Delete the files.

5. Reboot your MacBook.


After that you have to perform one more task.


2. Reset PRAM

Resetting Parameter RAM (PRAM) is similar to resetting the SMC in that it’s a good fix for a wide variety is issues.

  1. Fully shut down your MacBook.
  2. Reboot your MacBook and press and hold Command+Option+P+R before the gray screen appears.
  3. Wait until you hear the reboot sound and release the keys.
  4. Let the system reboot normally.

3. Restore system to an earlier point

If problems with the keyboard and trackpad have recently appeared you can restore your Mac to a previous date using the Time Machine. The issue could be due to a recent system change and a restore can repair it.

This method will require you to have Time Machine set up to backup data to a storage device. We’ve written an article on how to do that here.

  1. Restart your MacBook.
  2. When the system restarts, press Command+R to open the Recovery Tool.
  3. Select Restore From Time Machine Backup. This will restore your Mac back to 24 hours previous.


If the unthinkable happens and you’re still experiencing issues, you might need to contact Apple Support or visit an authorized service provider for repairs — but hopefully, that’s not the case.


Regrads

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I reset my MacBook Pro to factory settings if the keyboard doesn't work?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.