Apple Watch - Erase all and settings won't work

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Level 1

9 points

Apple Watch - Erase all and settings won't work

I have an Apple Watch Sport (Series 1). I cannot log in to the watch because I forgot the password. I tried to Erase All Content and Settings on the watch using the long press on the power off screen but after going through that process on the watch directly, the watch just restarts and comes back exactly as it was. A hard reset by pushing on the crown and power button also doesn't seem to help anything either.

Also, I don't have the original phone that I was paired with because I have upgraded.

Any solutions for when Erase All Content option doesn't do anything?

Apple Watch

Posted on Dec 3, 2018 6:37 AM

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Answer 1

Branta_uk

Level 7

32,892 points

Dec 4, 2018 12:50 AM in response to VIKINGUSER

You seem to be trying the second method in If you forgot your Apple Watch passcode - Apple Support Without success.

If you don't have your paired iPhone, you can still remove the passcode from your Apple Watch.

Keep your watch on its charger until you complete these steps.
Press and hold the side button until you see Power Off.
Firmly press the Power Off slider, then lift your finger.
Tap Erase all content and settings.
Wait for the process to finish, then set up your Apple Watch again. When asked, restore from a backup.

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