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software updates killed turbo tax?

Hello.

I've been using Turbo Tax with no issues for several weeks on my PowerBook running 10.3.9. All was good. OS X and Turbo Tax itself are both updated with all the latest patches. No problems running anything I've ever tried to run. Even did my taxes early this year...

Last night Software Update found new versions of iTunes and QuickTime to install, so I let it go ahead and do so. This seems to have been my mistake.

After the successful installation and restart I decided to do some more tax related work. However, now Turbo Tax won't run.

From the console log, each time Turbo Tax starts (and immediately exits) I see this:

Error locating symbol - dlcompat: Symbol "_JVTDecoOpen" not found

A Google search and a search on Apple's site yielded no hits. I knew I was in trouble.

Assuming that somehow Turbo Tax had become corrupted, I de-installed and completely re-installed from scratch (from the known good CD).

Same problem.

Error locating symbol - dlcompat: Symbol "_JVTDecoOpen" not found

I contacted Intuit support and they suggested re-installation of Turbo Tax - which I'd already done.

So the only changes (that I'm aware of) between a working Turbo Tax and a "broken" Turbo Tax were the Apple updates to iTunes (7.1) and QuickTime (7.1.5).

I can't explain how these changes would break seemingly unrelated software, but I've seen stranger things.

I've done a disk permissions repair, and that cleaned up a few things - but made no change for the problem at hand. I've scanned the drive looking for anything related to the error and turned up nothing. I made sure that Turbo Tax was completely wiped (every associated file) before re-installing. I don't know enough about the dlcompat routines to do any debugging, or to even guess what it's trying to do.

Any ideas?

Thanks.

-mike

PowerBook M7572 Pismo G3, Mac OS X (10.3.9), 400MHz / 576M RAM

Posted on Mar 6, 2007 9:36 AM

Reply
25 replies

Mar 8, 2007 2:18 PM in response to MWDonovan

Pacifist will get you back to 7.1.3.

http://www.charlessoft.com/

but you will also need to download the 7.1.3 updater from here

http://www.apple.com/uk/support/quicktime/

It has successfully replaced my 7.1.5, which was causing ArchiCad 10 to crash. Lets hope that Apple can fix this for all us 10.3 users. Apparently, the issue does not exist for ArchiCad on 10.4, but I don't know about Full Tilt Poker, Turbo Tax, Shake or any of the other programs that have been reported to have problems.

Mar 8, 2007 3:29 PM in response to MWDonovan

In case there are any others like me using OS 10.3.9 that eFiled their taxes right before doing the software update a few days ago but before the IRS & state accepted your return and need a way to finalize your return within the required 48 hours after being accepted. I put my finished 2006 Tax File on a CD and installed it and the TT CD program on my wife's Windows PC. The file and program ran just fine transfering from a Mac to a PC. At least I got to finalize my tax return on time. This is the first time I have ever solved a problem on a Mac by using a PC. If anyone is wondering: your 2006 tax file is still OK, you just cannot open it on your Mac using OS 10.3.9 until the fix comes through. sae44.

Mar 8, 2007 5:19 PM in response to kestrel7

Hi again,

Today I noticed that the Quicktime update is no longer included in the software updates so I guess Apple has finally gotten the message that they screwed up.

TT might fix their end on Monday, but what about all the other applications that are affected by this "bug"?

I have certainly learned a lesson about being too quick to update anything that Apple puts out.

Let's hope and pray that this mess is corrected soon.



eMac Mac OS X (10.3.9)

Mar 12, 2007 4:37 PM in response to MWDonovan

It's now the evening of March 12th. Still no patch from Intuit to work around the obvious bug in QT 7.1.5. Still no acknowledgement from Apple that a bug exists - notwithstanding that the existence of the bug, and a substantial bit of discussion about what it seems to be, is all over the web.

I've been planning to upgrade my hardware (it's time!), but debating whether to jump now, or wait until Leopard is out. I'm now thinking...wait, until it's out and until it's obvious that it doesn't have serious problems.

Kudoes to Intuit - they're trying hard to get a patch out, so that users of their program, at least, can get back to work. Users of other programs impacted by the QT bug don't appear to be so fortunate...

software updates killed turbo tax?

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