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Level 1

0 points

Itunes Store Problem

"iTunes could not connect to the iTunes store. Make sure your network connection is active and try again."

My internet is running and every other program that uses internet works fine.

I ran the diagnostic and this is what it displays:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 8250
iTunes 7.1.0.59

Current user is an administrator.

Network Adapter Information

Adapter Name: {A210EA09-F7F7-4368-9718-EF17C968FCB0}
Description: Intel(R) PRO/100 M Network Connection - Packet Scheduler Miniport
IP Address: ***********
Subnet Mask: 255.255.255.0
Default Gateway: ********
DHCP Enabled: Yes
DHCP Server: ***********
Lease Obtained: Thu Mar 08 15:07:24 2007

Lease Expires: Fri Mar 09 15:07:24 2007

DNS Servers: 24.93.41.125
24.93.41.126

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-50).
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3234).

The only anti-virus i run is AVG Anti-Virus 7.5 Free Ed. and I closed it out in order to see if that was the problem, and it wasn't. I was fine before I upgraded to the newest iTunes, and when I try to connect to the store to download a song, it gives me this error message every time. I have cleared the DNS cache and this does not work.

Can anyone help me? Thanks.

Dell Dimension 8250, Windows XP Pro, SP2

Posted on Mar 8, 2007 10:58 PM

39 replies

Mar 10, 2007 6:55 PM in response to edmigla

LoL nobody worry. its happening to everybody it seems(including me) so guys don't worry about it, there's screw ups all the time; hopefully they'll fix the problem, 'till then just W8 like all the rest of us.

Mar 11, 2007 7:28 AM in response to tunes2me

Yo tunes2me:

1. Un-installing itunes then re-installing wont do anything

2. I've done it like 5 times and i didn't lose my library

3. I'm sure were all clueless just as much as you are

jj13

Level 1

0 points

Mar 11, 2007 8:36 AM in response to Nano_Lova

well if it goes on too much longer im going to use another music store thing so itunes will lose me as a customer their loss

hereyee

Level 1

8 points

Mar 11, 2007 10:16 AM in response to Nano_Lova

This is so frustrating! Apple is losing money with every hour that goes by. Is there a link on Apple.com to get the prior version of the iTunes? I don't want to risk using a site like www.oldapps.com.

hereyee

Level 1

8 points

Mar 11, 2007 4:16 PM in response to hereyee

This is so frustrating! Apple is losing money with
every hour that goes by. Is there a link on
Apple.com to get the prior version of the iTunes? I
don't want to risk using a site like www.oldapps.com.

P.S. My problem with the Music Store seems to be limited to previewing songs. I just tried previewing a music video and I got both the picture and the sound! Go figure.

edmigla Author

Level 1

0 points

Mar 12, 2007 9:23 AM in response to edmigla

Apple fixed the problem. Download iTunes 7.1 and it should work. It worked for me. Thanks to everybody that gave me helpful advice!

edmigla Author

Level 1

0 points

Mar 12, 2007 10:01 AM in response to edmigla

Update your iTunes to 7.1

Mar 12, 2007 1:14 PM in response to edmigla

I had experienced this problem,I installed latest version,cleared cache, to no avail.
The problem was overcome by ensuring my firewall (bullguard) recognized the updated version of Itunes.
i wonder are some of you running more than one firewall?

Mar 13, 2007 8:25 AM in response to edmigla

I have the same problem here as everyone else. And have tried every configuration and adjustment possible. I even contacted my internet provider's Network Technician and we tried many things to see if it could be a network connection problem and it wasn't. His conclusion was that this is an Apple problem that they have to fix this on their end.

Mar 13, 2007 12:39 PM in response to Generik

I tried this, but it didn't work either...my songs are still waiting to be downloaded...it's been 3 weeks and 6 songs...itunes took the money and didn't give me the songs...any other helpful solutions would be greatly appreciated. I have McAfee not Norton, so I did my best at adding those sites to my accepted list, but still getting the network connection error message and I've done everything that everyone here has suggested...I'm at a loss right now, and getting a lot frustrated! Please help...I just want my music!

Mar 13, 2007 6:58 PM in response to spacebar_presser

There are several threads reporting these kinds of problems. They all get the same suggestions: disabling firewalls, anti-virus, turning off proxy servers, flushing DNS cache. Seems to work for some but not all. I've tried booting in safe mode, reinstalling, checking for bad registry entries, all to no avail.

I've been getting the connection timed-out error for several weeks now. After upgrading to iTunes 7.1 I can no longer reach my remote speakers on the airport network. Seems like network problems are getting worse.

The latest: I just checked the diagnostics and am now getting the message: the date and time are not set correctly on this computer. Secure connections to the iTunes store may fail.

Generik

Level 2

365 points

Mar 17, 2007 3:42 PM in response to edmigla

edmigla and others...

Update to iTunes 7.1.1 at:

http://www.apple.com/itunes/download/

Does this resolve this issue?

Thanks, Generik

paints3

Level 1

0 points

Mar 17, 2007 7:00 PM in response to varjak paw

Ok, How do i reallow connections for iTunes in McAfee security. I have been working on this problem forever. HELP!

Mar 17, 2007 9:03 PM in response to edmigla

Had the same problem of all of sudden couldn't get into Itunes Store, today. I read some of the comments associated with your report and tried the following solution: I went into my Norton Internet Security, Personal Firewall and changed the setting from "automatic" to "Open to All".

I went into the iTunes application and had no problem accessing the iTunes store.

I just got a notice that an iTunes 7.1.1 is available, I wonder if it addresses this problem?

flattire

Level 1

5 points

Mar 19, 2007 4:22 PM in response to broncos31

Dood dont update. Thats how all our problem started. I tried to also reinstall the previous version of itunes that I got with my IPOD and it says it wont open because the dang library was saved with a newer version.. dabNABIT!

Itunes Store Problem