Previous 1 2 3 4 5 Next 128 Replies Latest reply: Jun 30, 2007 1:15 PM by AMikeM Go to original post
  • Rankles Level 1 Level 1 (0 points)
    Rarely if ever had this problem before. Now get it frequently (since last week). Some searches seem to work all the time (e.g Queen, Duran Duran) others never work. Have E-Mailed Apple who basically directed me here.
  • charlie4144 Level 1 Level 1 (0 points)
    I'm relieved to know it's happening to so many people. I agree with chernesto: it must be server-side problem. Is iTunes choking on the rapidly rising volume of traffic?
  • 4h34d Level 1 Level 1 (5 points)
    I have contacted them and explicitly told them that the problem is on their side, but unfortunately they will probably not take it seriously.
  • charlie4144 Level 1 Level 1 (0 points)
    In the topic immediately above ours ("Error in iTunes Store Power Search"), Dave Sawyer posted that Apple informed him they are aware of the problem and hope to have it fixed shortly.
  • 4h34d Level 1 Level 1 (5 points)
    Hum... I'm unable to find this topic, though I hope it is true.

    It's hard to believe and stay calm when these persons don't take you seriously. Here is what I received in response to an e-mail I've sent them :


    Dear xxxxxx,

    I'm sorry to hear that you're having trouble connecting to the iTunes Store. I
    understand you receive a "network connection timed-out" error. I have verified
    that the iTunes Store is functioning and accepting connections, which indicates
    that the issue is related to your internet connection, local network, or your
    local computer itself.

    iTunes has a great new feature called Network Diagnostics that can help you
    diagnose and resolve issues that prevent you from connecting to the iTunes
    Store.

    First, make sure you're using iTunes 7.0 or later, which is available free of
    charge at the Apple website:

    http://www.apple.com/itunes/download

    Now follow these steps to use Network Diagnostics:

    1) Make sure that you have an active Internet connection.

    2) Open iTunes.

    3) Choose Diagnostics from the Help Menu.

    4) Select Network Diagnostics and click Run.

    The Network Diagnostics interface will help you identify and resolve any
    network issues that are affecting your ability to connect to the iTunes Store.

    Please note that certain types of software can affect the way a computer sends
    and receives information from the Internet. Here are a few examples of these
    types of software:

    * Virus and/or worm protection software
    * Web accelerators
    * Ad filters
    * Firewalls

    If you have any of this software, and if you cannot access the iTunes Store,
    you will need to configure these applications to allow iTunes to connect to the
    internet.

    Please refer to the documentation that came with that software, and if
    necessary contact the software's manufacturer. You'll need to configure the
    software to allow these domains to send and receive data from the Internet:

    phobos.apple.com
    phobos.apple.com.edgesuite.net

    Thank you for contacting iTunes about this issue and for using the discussion
    boards as a resource to help with troubleshoot this issue.

    Sincerely,

    xxxxxx
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww
  • Spizz Level 1 Level 1 (0 points)
    I am having the same issue. I did the ipconfig/flushdns and then was able to complete my original search, but then after I bought the song, I tried to do another search and got the "Network connection timed out" message again. Very frustrating. Thanks for the tip, though.
  • barka78 Level 1 Level 1 (0 points)
    Heya

    I have 7.1.1 and I still have this problem. Before I downloaded version 7 I had no problems at all

    I really hope Apple does some sort of fix and fast because it doesnt sit well having a product I cant use
  • barka78 Level 1 Level 1 (0 points)
    oh, and ran the diagnostics in itunes and it says I dont have any conflicts
  • Egypt22 Level 1 Level 1 (0 points)
    I'm having the same problem too. If I click a link from the home page it goes through, but if I look up an artist through the search button I get the network connection timed out and my computer setting is active. What gives? Has anyone received any word on what the problem is? This has been a problem on my computer for the last few days. Has anyone had the problem corrected? I'm starting to think the problem lies with the itunes updated version, I noticed that since I've updated I now get this timed out error. Anyone else noticed that too?
  • Ian Boswell Level 1 Level 1 (0 points)
    I totally agree too! I haven't been having any problems with iTunes until I decided to download a song by Ferry Corsten and now this particular songs decided it wont download on ANY of my PCs. I have 4 with iTunes accounts and none seem to want to download properly they keep getting these darn network errors I've tried multiple ISPs and multiple means and I cant find a way to actually contact the iTunes service representatives and file a complaint and I'm just really getting angry at apple right now. I'm glad to see I'm not alone!
  • toverly Level 1 Level 1 (0 points)
    I've been having this problem, as well, for the last few days. I wish they'd wake up and fix the problem, but we'll probably have to wait until one of the their employees goes home and finds they're having the same problem.
  • jersey jeepster Level 1 Level 1 (0 points)
    I'm unable to successfully use the iTunes Store. The
    following error occurs randomly, though it most often
    happen when searching and power searching, the
    progress bar on top will just never stop and the
    error message will display after about 30 seconds. It
    sometimes occur when browsing and clicking on links
    (the page will not load).

    Here's the error message :
    "We could not complete your iTunes Store request. The
    network connection timed out.
    Make sure your network settings are correct and your
    network connection is active, then try again."

    My internet connection is fine, I'm 100% positive
    about that. Unless it would have to do with firewall
    settings?

    Something weird I've noticed about all this is that
    the error seems to happen way more often when
    searching on less known artists/songs than well
    know.

    I'm using Windows Vista.

    Does anyone have any ideas? Thanks!

       


    This is exactly what has been happening to me, ever since I downloaded the newest version - 7.1.1, I think.
    My firewall settings allow all iTunes access and compatibility with iTunes and this has been happening on three different computers, all with different firewalls with all FW settings allowing iTunes content.
    I especially notice that it times out when I am searching lesser known artists or when I get a result and try to view the "see all" section.
    I received an email from iTunes telling me that everything was OK on their end and it has to be my set up. I don't think this is the case.
  • jersey jeepster Level 1 Level 1 (0 points)
    Hum... I'm unable to find this topic, though I hope
    it is true.

    It's hard to believe and stay calm when these persons
    don't take you seriously. Here is what I received in
    response to an e-mail I've sent them :


    Dear xxxxxx,

    I'm sorry to hear that you're having trouble
    connecting to the iTunes Store. I
    understand you receive a "network connection
    timed-out" error. I have verified
    that the iTunes Store is functioning and accepting
    connections, which indicates
    that the issue is related to your internet
    connection, local network, or your
    local computer itself.

    iTunes has a great new feature called Network
    Diagnostics that can help you
    diagnose and resolve issues that prevent you from
    connecting to the iTunes
    Store.

    First, make sure you're using iTunes 7.0 or later,
    which is available free of
    charge at the Apple website:

    http://www.apple.com/itunes/download

    Now follow these steps to use Network Diagnostics:

    1) Make sure that you have an active Internet
    connection.

    2) Open iTunes.

    3) Choose Diagnostics from the Help Menu.

    4) Select Network Diagnostics and click Run.

    The Network Diagnostics interface will help you
    identify and resolve any
    network issues that are affecting your ability to
    connect to the iTunes Store.

    Please note that certain types of software can affect
    the way a computer sends
    and receives information from the Internet. Here are
    a few examples of these
    types of software:

    * Virus and/or worm protection software
    * Web accelerators
    * Ad filters
    * Firewalls

    If you have any of this software, and if you cannot
    access the iTunes Store,
    you will need to configure these applications to
    allow iTunes to connect to the
    internet.

    Please refer to the documentation that came with that
    software, and if
    necessary contact the software's manufacturer. You'll
    need to configure the
    software to allow these domains to send and receive
    data from the Internet:

    phobos.apple.com
    phobos.apple.com.edgesuite.net

    Thank you for contacting iTunes about this issue and
    for using the discussion
    boards as a resource to help with troubleshoot this
    issue.

    Sincerely,

    xxxxxx
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww


    This is the email I received from iTunes, as well. It is useless. The problem is not on my end, but, rather, there must be some sort of bug in the new version. Everything was fine with the previous version. I ran the diagnostics and found no conflicts and, as I mentioned in my previous post, my firewall settings are all accepting iTunes content and activity.
    This is a problem with the new version and not our computers or set up!
  • zalzan Level 1 Level 1 (0 points)
    I fixed it.

    1. uninstall the newest POS version 7.x.x of Itunes.

    2. find your old version 7 and install that one.


    I am back to normal now...search works, can access the store, etc.

    Apple, you totally suck in the QA department. Do some better field testing before you unleash garbage updates to the public.
  • 4h34d Level 1 Level 1 (5 points)
    Well I believe this is the unique solution right now.

    Since Apple refuse to hear our request, since they think we're all innocents, since they pretend the problem is on our side, since they included some useless Network Diagnostics in iTunes, since they don't read a word of the e-mails we send them and reply to us with canned e-mail texts that do not cover the issues, they aren't going to listen nor help us until they realize (and no one knows how long this will take) that the problem is actually on their side.

    So in the meantime I believe that even if this solution is very inappropriate, we don't have much choice right now else than doing it, not using the iTunes Store or switching to an other online store.

    Keep abusing the sending of e-mails, keep mass posting in here, keep the views at a maximum and it might get their attention and accelerate the process if we are lucky.

    And BTW, where are you Apple employees right now? I see some of you answer to less important topics and you can't even drop a line in the important ones. Pathetic support.
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