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iTunes Store Search Not Working

Whenever I try to use the Quick Search or Advanced Search to find a song, artist, etc., the display towards the top of the iTunes page keeps showing "Accessing iTunes Store" for a long time (maybe 30 seconds to a minute), then it says that the connection to the store is not available. I am able to access other web pages using my Internet Browser, and am able to download the weekly podcast that I subscribe to, as well as browse the music store. Anyone else have this problem, or know what to do to fix it?

Toshiba, Windows XP Pro

Posted on Mar 31, 2007 1:51 PM

Best reply

beethoven64

Level 1

9 points

Posted on Mar 31, 2007 2:13 PM

Whenever I try to use the Quick Search or Advanced
Search to find a song, artist, etc., the display
towards the top of the iTunes page keeps showing
"Accessing iTunes Store" for a long time (maybe 30
seconds to a minute), then it says that the
connection to the store is not available. I am able
to access other web pages using my Internet Browser,
and am able to download the weekly podcast that I
subscribe to, as well as browse the music store.
Anyone else have this problem, or know what to do to
fix it?

I'm afraid I'm having the exact same problem. I enter a search, it takes a long time, and then itunes tells me my network is not connected. The problem is I can access evrything else...and even occasionally can get a search to work on itunes, but with no regularity. This problem seemed to start last night with me.

It could be that they're working on the site...but instead of informing me that there's something wrong with my connection or computer, why don't they just say that they are working on it like Amazon does?

hp Windows XP

View in context

24 replies

jsped

Level 1

8 points

Apr 1, 2007 7:35 PM in response to Bennahjh

YEAH! I am so glad that I am not alone!!! I have been having the problem of "timing out" when I attempt a search! I have downloaded the new version but that doesn't seem to help either!
APPLE!!! GET IT TOGETHER!!!!

skichic

Level 1

0 points

Apr 1, 2007 8:03 PM in response to Michael C Payne

Thank god I read these post before I went through all the garbage everyone else had to. This is obviously an apple problem. I was also able to go to the apple site and do a search and find the music I needed tonight.

dagsieg

Level 1

0 points

Apr 1, 2007 8:13 PM in response to Michael C Payne

I just receive an e-mail from Apple, and they tell me
that they are working on the problem (or so they
say), and will e-mail me again when the problem has
been resolved.

What email address did you send your question to or what is the URL? I can't even find a place to send them a comment.

I am having the same problem. Apple support stinks.

Thanks

Apr 2, 2007 7:53 PM in response to skichic

Well I received an e-mail from Apple stating that the majority of the problems seem to be fixed, but the search is still a work in progress, so to speak, and it may fluctuate between working and not working for a couple days while the tech guys at Apple try to figure out what the problem is.

Apr 2, 2007 7:58 PM in response to skichic

I have the same problem. I can go to my library and click the arrow button next to the artist or song and the search is completed but if I try a manual search it will say it timed out. I thought it was because I have Windows Vista but apparently not. Apple bring on the patch or next version fixing this bug. And your os label to identify what os i have before i post this comment still does not include vista.

Apr 2, 2007 8:16 PM in response to Michael C Payne

I may have a temporary solution until Apple fixes that problem. Go online to the iTunes store and on the left hand side there should be a black box that says "Start Shopping" you can search for an artist or song and click "listen in iTunes" then buy it.

Apr 2, 2007 9:01 PM in response to skichic

well i have never ever had a problem with itunes before and I'm not the greatest of computer people so all freaking day I have been thinking I'm an idiot and what the **** is wrong with my computer and how on earth am I going to fix it. Thank God I went on here.
**** I just got $40.00 worth of itunes cards for my birthday and I can't use them! :o( It let me buy a game for some reason but none of the songs I want
Hurry up Apple!!!!!!!!!!!!!!!!!!!!

Apr 3, 2007 7:03 AM in response to Michael C Payne

This topic also exists here:

http://discussions.apple.com/thread.jspa?threadID=903387&tstart=0

it gives a few options on fixing the problem that have worked for some people. The first key is which Internet Explorer you use. Most seem to not be using IE (internet Explorer)

In Internet explorer I went to the iTunes site. I proceeded to confirm installation of active x drivers/Plug ins where I was prompted. (I don't typically use IE anymore.)

I then added iTunes to my allowed sites and quit the application. Ever since I have been able to search like normal. Not sure why it was such a problem, most likely an update to help with the compatibility in Windows Vista.

Hope this helps out. If that alone does not work try clearing the DNS with the Run Command ipconfig /flushdns
(Start > Run > "ipconfig /flushdns") without the quotes.

Good Luck.

Apr 6, 2007 7:18 PM in response to Immortal Arena

OK, thanks for all of your help everyone. As of yesterday afternoon when I got home from work, it seems to be working fine.

iTunes Store Search Not Working