1 2 Previous Next 24 Replies Latest reply: Apr 6, 2007 7:18 PM by Michael C Payne
Michael C Payne Level 1 Level 1 (0 points)
Whenever I try to use the Quick Search or Advanced Search to find a song, artist, etc., the display towards the top of the iTunes page keeps showing "Accessing iTunes Store" for a long time (maybe 30 seconds to a minute), then it says that the connection to the store is not available. I am able to access other web pages using my Internet Browser, and am able to download the weekly podcast that I subscribe to, as well as browse the music store. Anyone else have this problem, or know what to do to fix it?

Toshiba, Windows XP Pro
  • 1. Re: iTunes Store Search Not Working
    beethoven64 Level 1 Level 1 (5 points)
    Whenever I try to use the Quick Search or Advanced
    Search to find a song, artist, etc., the display
    towards the top of the iTunes page keeps showing
    "Accessing iTunes Store" for a long time (maybe 30
    seconds to a minute), then it says that the
    connection to the store is not available. I am able
    to access other web pages using my Internet Browser,
    and am able to download the weekly podcast that I
    subscribe to, as well as browse the music store.
    Anyone else have this problem, or know what to do to
    fix it?



    I'm afraid I'm having the exact same problem. I enter a search, it takes a long time, and then itunes tells me my network is not connected. The problem is I can access evrything else...and even occasionally can get a search to work on itunes, but with no regularity. This problem seemed to start last night with me.

    It could be that they're working on the site...but instead of informing me that there's something wrong with my connection or computer, why don't they just say that they are working on it like Amazon does?




    hp   Windows XP  
  • 2. Re: iTunes Store Search Not Working
    LenWebGuy Level 1 Level 1 (5 points)
    I've been having the same problem for about a week. I rely heavily on the Search capability and am getting quite frustrated with the situation.
  • 3. Re: iTunes Store Search Not Working
    Michael C Payne Level 1 Level 1 (0 points)
    Okay, thanks everyone. This confirms my suspicion that it was a problem on the Apple / iTunes end and not related to my computer or network connection..
  • 4. Re: iTunes Store Search Not Working
    dwoods007 Level 1 Level 1 (0 points)
    YES, I AM HAVING THE SAME PROBLEM AND APPLE MADE ME GO THROUGH SEVERAL TESTS AND TOLD ME MY INTERNET CONNECTION WAS NOT WORKING WHEN INDEED IT IS 100% WORKING. I CALLED APPLE BACK AFTER 3 CALLS AND SEVERAL HOURS OF TESTING TODAY UPDATING,REINSTALLING ETC... I FILED A COMPLAINT BECAUSE OF WHAT THEY HAVE MADE ME GO THROUGH AND IF THEY SIMPLY LOOK AT THEIR OWN DISCUSSION BOARDS, THEY WOULD HAVE REALIZED THAT THEY ARE THE ONE WITH THIS PROBLEM. IF THEY TELL US THIS IS THEIR PROBLEM, THEN I CAN WAIT UNTIL IT IS FIXED INSTEAD, THEY HAVE NOT AND WE ALL KEEP TRYING AND TRYING. IT'S RIDICULOUS..

    dell   Windows XP  
  • 5. Re: iTunes Store Search Not Working
    dwoods007 Level 1 Level 1 (0 points)
    NOW THEY HAVE FINALLY ADMITTED THIS IS A PROBLEM ON THEIR END. THEY JUST INFORMED ME OF THIS.

    dell   Windows XP  
  • 6. Re: iTunes Store Search Not Working
    Michael C Payne Level 1 Level 1 (0 points)
    Okay, I just got an e-mail from Apple stating that I try upgrading to the latest version of iTunes, which I may end up doing to see if that helps, but if Apple is finally admitting that there is a problem on their end, then I may just wait a couple days and try again.
  • 7. Re: iTunes Store Search Not Working
    seldo Level 1 Level 1 (0 points)
    I have sent a note to Apple as well since they initially provided the same generic information about checking my system connections when, in fact, it does not appear to be my system but rather a consequence of downloading the latest version of itunes since I have never had the problem before until doing so. While I can't use the quick Search in the itunes store to find anything, I can use the itunes browser to find a musical artist--all of them, albeit this is a long-hand way to find things and not very convenient. Hopefully Apple will have a fix for this.

    HP Pavillion   Windows XP  
  • 8. Re: iTunes Store Search Not Working
    Michael C Payne Level 1 Level 1 (0 points)
    Well I'm still using an old version of iTunes,(version 7.0.0.70), so if there are still problems with the latest version of iTunes, this would lead me to believe that it is a problem on Apple's end.
  • 9. Re: iTunes Store Search Not Working
    jwhouk Level 1 Level 1 (0 points)
    I'm also not getting hits on certain items, and it's using the "connection timed out" notificiation. I wonder if this is an issue where Apple has to prevent downloads of certain songs?
  • 10. Re: iTunes Store Search Not Working
    Michael C Payne Level 1 Level 1 (0 points)
    I just receive an e-mail from Apple, and they tell me that they are working on the problem (or so they say), and will e-mail me again when the problem has been resolved.
  • 11. Re: iTunes Store Search Not Working
    AnnandaleAnn Level 1 Level 1 (0 points)
    same problem on accessing store with power search (timing out). Glad I read forum before I tried uninstalling and installing..............will check on this forum for a day or so.


    Dell inspiron 6000   Windows XP  

    Dell inspiron 6000   Windows XP  
  • 12. Re: iTunes Store Search Not Working
    Bennahjh Level 1 Level 1 (90 points)
    i am having the same exact problem! Tons of people are, apple needs to fix this, many people arent very happy, and im one of them. Sorry, i dont know how to fix it, if i did i would fix mine first,lol. And where do you email them at? I cant find an email address anywhere!
  • 13. Re: iTunes Store Search Not Working
    WolfBard Level 1 Level 1 (0 points)
    Reverting to 7.0 didn't work for me. Looks like I have to go through the Browse for my music. I'm just hoping they've finally agreed this is a wide-scale problem and most definitely not due to failed Internet connections.

    Personally, I have different definitions of some song genres, so it's gonna be a blast finding them, especially since the artist may not allow their songs on the Internet.
  • 14. Re: iTunes Store Search Not Working
    Sally745 Level 1 Level 1 (10 points)
    I'm having the same issues too. A few days ago I couldn't even open iTunes without my computer wanting to shut it down. I finally had to remove the old iTunes and download the latest (not greatest - apparently - version). Yesterday morning I searched for and downloaded a couple songs, but today my searches just time out. This seems to be a frequent problem. I wish they'd read the discussion boards and get their act together!
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