No error burning CD

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Level 1

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No error burning CD

I use Windows XP Media Center Edition. I'm able to burn cd's in Windows Media and Sonic, and I've tried 2 different types of cd's and nothing will burn in iTunes. I've run through help and diagnostics and nothing has fixed the problem. I use iTunes 7.1.1.5 and it's the newest DL, I checked.

The following are the CD diagnostics it ran:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Dell DV051
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),

Current user is an administrator.

Video Display Information:

Intel(R) 82915G/GV/910GL Express Chipset Family

Connected Device Information:

DiskDrive, ST3160828AS, Bus Type ATA, Bus Address [0,0]
DiskDrive, TEAC USB HS-CF Card USB Device, Bus Type USB
DiskDrive, TEAC USB HS-MS Card USB Device, Bus Type USB
DiskDrive, TEAC USB HS-SD Card USB Device, Bus Type USB
DiskDrive, TEAC USB HS-xD/SM USB Device, Bus Type USB
CDROM, HL-DT-ST DVD+-RW GWA4164B, Bus Type ATA, Bus Address [0,0]

If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

D: HL-DT-ST DVD+-RW GWA4164B, Rev D108
Audio CD in drive.
Found 13 songs on CD, playing time 48:55 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 01:01:63
Track 3, start time 04:25:65
Track 4, start time 07:59:60
Track 5, start time 11:53:64
Track 6, start time 14:55:46
Track 7, start time 19:09:42
Track 8, start time 22:41:44
Track 9, start time 29:51:15
Track 10, start time 33:32:69
Track 11, start time 37:22:50
Track 12, start time 41:39:38
Track 13, start time 45:43:43
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 10 16 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.

Can anyone PLEASE help me. I'm beyond frustrated with this.

Dell, Windows XP, P4, 2.79 GHz, 1 GB ram

Posted on Apr 2, 2007 10:04 PM

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Answer 1

b noir

Level 9

72,336 points

Apr 2, 2007 10:30 PM in response to Slyth

okay, just doublechecking something before we proceed:

Dell Inc. Dell DV051

that's actually a System BIOS code rather than a model of Dell. based on the following document, i believe you have either a Dimension 3100 or Dimension E310:

How do I identify my system BIOS code when using a Driver ResourceCD on my Dell™ Dimension™ or Inspiron™ portable computer?

... could you please confirm that for me?

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Answer 2

Slyth Author

Level 1

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Apr 3, 2007 3:15 PM in response to b noir

Yes, I have an E310 Dell Dimension desktop.

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Answer 3

b noir

Level 9

72,336 points

Apr 3, 2007 4:26 PM in response to Slyth

okay, i had a look at your downloads page and there's a few potentially-burning-problem-related issues i can see there:

Dimension 3100/E310 (XP)

check to make sure your Dell Dimension System BIOS and your Intel Chipset Driver are up to date.

it looks like you might be a couple of firmware updates behind on your HL-DT-ST DVD+-RW GWA4164B (Dell identifies it as an HLDS). one of those was an urgent update described as "Firmware update improving writes/reads to certain marginal CD-R, DVD-R and DVD+R discs", so definitely make sure you're up to date on that one.

on the Video driver side of things, make sure your Intel(R) 82915G/GV/910GL Express Chipset Family driver is up to date.

(actually, if there's anything else there relevant to your particular E310 configuration, now would be a good time to stock up.)

once you're satisfied that you're fully updated there, try another burn. any better performance this time?

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Answer 4

Slyth Author

Level 1

0 points

Apr 4, 2007 11:05 AM in response to b noir

I did everything as instructed and burner stopped working. I tried a system restore and it still did not burn. I restored back one day further and it still will not work. After doing some research on-line, I find that people having the same problems should try using "Nero" to burn. So I downloaded it and was finally able to burn a music cd. Dvd's play in the drive as do music cd's. However, I cannot get a data cd to burn. What would cause this to happen after doing a system restore? What did all those Dell updates change so that I can't burn? This machine is 13 months old and to say I'm upset over this is a major understatement.

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Answer 5

b noir

Level 9

72,336 points

Apr 4, 2007 2:45 PM in response to Slyth

However, I cannot get a data cd to burn.

what application were you using for that burn? iTunes or one of the other applications?

if it wasn't itunes, did you get an error message? if so, what did it say?

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Answer 6

Slyth Author

Level 1

0 points

Apr 8, 2007 12:28 PM in response to b noir

I was using Sonic (paid application) for burning. Microsoft Windows Media also worked for burning. I received to error message on iTunes but when trying to burn from Windows as well as Sonic, I was prompted to "insert a recordable disc". That was it. It wouldn't accept a new one fresh from packaging, neither of the two I had, Verbatim or Phillips.

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Answer 7

b noir

Level 9

72,336 points

Apr 8, 2007 1:00 PM in response to Slyth

okay. if a bunch of different applications are having trouble with that drive, it's probably worth checking with your Dell support.

(thinking here that they have remote diagnostic packages that they can use to check your PC, and the technicians may therefore be able to get a bit more information on the nature of the problem than the error messages are giving us.)

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