ITunes encountering a problem - error message

Question

Level 1

0 points

ITunes encountering a problem - error message

I recently bought an iPod nano and successfully upgraded my itunes with no problems. Have been using it fine until yesterday when I tried to go onto it I received the message "Itunes has encountered a problem and needs to close". We have since de-installed both itunes and quicktime and re-installed both but I still keep getting this message. Help! What's gone wrong?

Dell, Windows XP

Posted on Apr 16, 2007 1:01 AM

Reply

Answer 1

Timmy Y

Level 4

3,115 points

Apr 16, 2007 10:51 AM in response to Jumpingbean

I've found some article that may help you:

iTunes for Windows doesn't open after upgrading
http://docs.info.apple.com/article.html?artnum=302386

iTunes for Windows won't open if firewall software is not up-to-date
http://docs.info.apple.com/article.html?artnum=302775

iTunes won't open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963

You may also need to uninstall/reinstall:

How to uninstall QuickTime on a Windows PC
http://www.info.apple.com/kbnum/n60342

Removing iTunes For Windows
http://www.info.apple.com/kbnum/n93698

If you have issues uninstalling iTunes, you might find this useful:

Microsoft's Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?kbid=290301

Hope this helps 🙂

Reply

Answer 2

Jumpingbean Author

Level 1

0 points

Apr 17, 2007 8:29 AM in response to Timmy Y

Thanks for that Timmy, but still not working. I'm sure it's a problem with Quick Time. I don't think it's working as nothing happens when I try to launch it. Also it won't let me de-install it. I go into add and remove programmes, click on remove for Quick Time but it comes up with the following message "fatal error during installation" which doesn't make sense since I'm trying to remove it. Any ideas?

Reply

Answer 3

Timmy Y

Level 4

3,115 points

Apr 17, 2007 9:43 AM in response to Jumpingbean

And you tried uninstalling via the Cleanup Utility as well?

Microsoft's Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?kbid=290301

What happened when you tried that?

Do you have any other XP user accounts on this computer? Can you try uninstalling and reinstalling from them? If you don't have another user, create one with admin access and try again. It may be something corrupt within your main user.

=)

Reply

Answer 4

Bebas

Level 1

0 points

Apr 17, 2007 12:27 PM in response to Timmy Y

I have got the same problems, i tried the same but nothing works..

Reply

Answer 5

Jumpingbean Author

Level 1

0 points

Apr 18, 2007 3:26 AM in response to Timmy Y

Have tried everything on your list Timmy, and my husband who is pretty good on computers was up till the early hours last night stripping the pc right down, removing everything itunes and quicktime related, did two full system restores, and still it won't work.

I downloaded itunes onto my daughter's pc with no problems so I guess it's something that has gone wrong on this one. Now for the next question. Is it possible to load up everything FROM my ipod onto itunes on her pc? Or do I have go and download everything again (at great expense) and go through the tedious chore of importing CDs? I'm hoping that it will only be a temporary thing until I get get it sorted on this pc, so want as little hassle as possible!

Reply